Giva's Staff Performance Reports provide analytics and deep insights to better lead your organization and manage all the important aspects of employee performance. The Reports offer objective statistics with drill down capability to measure the performance and capability of Giva agents. Over a reasonable time period, these metrics and analytics can objectively measure differences in agent capability, productivity, focus, initiative, diligence and customer satisfaction.
These reports also make it easy for CIOs or VPs of Customer Service to measure individual and performance in real-time and after issues are closed. This encourages the full engagement of level 1-2-3 resources and eliminates finger pointing and blame.