IT Support Solutions for Nonprofits, Charities & NGOs

  • Fast deployment: Cloud-based solution up and running in a matter of days
  • Train in 1 hour: Train your staff in an hour
  • Data-driven decision-making: Robust, fast & painless reporting
  • Highly customizable: No programming or consultants

How Giva Works for Nonprofits

Simple to use
Giva's straightforward and intuitive design makes it simple for your staff to utilize our help desk software without extensive product training.
Hassle-free setup
With just a few clicks, you can connect your mailbox, create business rules, and set SLA objectives for your internal or external support desk.
Nonprofit friendly pricing
Giva provides you with maximum value at affordable and transparent costs. All cloud modules are included as standard. This will encourage you to experiment with different functionality without any additional cost.
Effective automation
Giva features such as Macros, Quick Tickets, Quick Resolutions, Parent/Child Tickets, Tsunami Tickets™, Scheduled Tasks, and other features help create order out of chaos during the busy times.
Outstanding technical support
Giva provides support our products 24 x 7 so you are never far from a human being to assist you. Although we have a library of videos and FAQs, we know that people want their questions answered quickly, so we welcome support requests for dialogue with our customers.
Streamlined processes
Giva's help desk software for nonprofits can help streamline your organization's IT processes, such as managing help tickets, tracking inventory, and managing software licenses. This can free up staff time, reduce errors, and increase productivity. Centralizing support requests and providing a consistent way for staff and volunteers to report technical issues are also additional benefits. Using Giva's cloud-based help desk software saves time and money, while improving the quality of IT support.
Improved communication
Giva's nonprofit ticketing software facilitates communication between your nonprofit or charity and stakeholders, such as employees, donors, volunteers, and beneficiaries. This can improve transparency, build trust, and increase engagement.
Enhanced security
Giva's HIPAA & GDPR compliant cloud applications can be used to secure sensitive data and ensure compliance with regulations. This is particularly important for nonprofits and charities that deal with sensitive information, such as personal and financial data of donors and beneficiaries.
Providing self-service options
Giva's help desk software for nonprofits provides self-service options such as an online knowledge base or FAQ section that can help nonprofits and charities answer common IT questions. This can save time and reduce the workload for IT staff.
Enabling remote support
Nonprofits and charities often have staff and volunteers working remotely or in different locations. Giva's help desk software can provide remote support capabilities that enable IT staff to support users regardless of their location.
Offering training and support
Giva can help nonprofits and charities improve their IT support and save time and money, allowing them to focus on their mission and make a greater impact in their communities. Giva can provide customized support services to help the nonprofit or charity in implementing our help desk software and train their staff to use it effectively. We provide training and support to nonprofits and charities to help them get the most out of our help desk software. This includes training videos, webinars, and other resources to help these organizations.
Improving efficiency and productivity
Nonprofits and charities typically have limited staff and resources, which means you need to make the most of what you have. Giva's help desk software for nonprofits streamlines workflows, automates routine tasks, and helps your IT staff work more efficiently.

Case Studies from Giva's Nonprofit Clients