Giva Customer Service Software Videos
See how Giva's Customer Service software can benefit your teams today
Getting Up & Running Quickly
Getting Started with Customer Service
Administrating Customer Service Software
Service Desks
Service Desk Open/Close Hours
Severity Levels
Configure Service Level Agreements (SLAs)
Configure SLA Breach Notifications
Customer Services Service Groups
Ticket Statuses
Customer Service Natures of Request
Add a New Customer Service User or Organization
Configure Email to Ticket Rules
Configure Ticket Macros
Multi-Factor Authentication (MFA) Administration
Ticket Auto-Close Rules
Customer Self-Service Portal Administration
Configure Customer Satisfaction Surveys
Using Giva Every Day
Create a Customer Service Ticket
Find a Ticket
Complex Ticket Search
View or Edit Open Tickets
Create a Knowledge Article
Find Knowledge Articles
Find & Edit a Customer Profile
Add a Broadcast Message
CC Customer & Assignee in a Giva Ticket Notification
Working with Natures of Request in Tickets
Select Service Desk at Login
Duplicate or Copy a Ticket
Entering Time in a Ticket
Get Help
Set Personal Preferences
Printing Tickets