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Giva Customer Service Software Videos
See how Giva's Customer Service software can benefit your teams today
Dashboards & Reports
Customer Service Dashboard
Giva's Customer Service Reports
Run Customer Service Reports
Staff Performance Reports
Cool Features
Giva's Customer Service AI Copilot
Using Ticket Macros
Scheduled Tasks
Multiple Service Desks
Tsunami Tickets
Temporary Ticket Notes
Create Child Tickets
Find Quick Resolutions
Customer Service Self-Service Portal
Using Multi-Factor Authentication (MFA)
Getting Up & Running Quickly
Getting Started with Customer Service
Administrating Customer Service Software
Service Desks
Service Desk Open/Close Hours
Severity Levels
Configure Service Level Agreements (SLAs)
Configure SLA Breach Notifications
Customer Services Service Groups
Ticket Statuses
Customer Service Natures of Request
Add a New Customer Service User or Organization
Configure Email to Ticket Rules
Configure Ticket Macros
Multi-Factor Authentication (MFA) Administration
Ticket Auto-Close Rules
Customer Self-Service Portal Administration
Configure Customer Satisfaction Surveys
Using Giva Every Day
Create a Customer Service Ticket
Find a Ticket
Complex Ticket Search
View or Edit Open Tickets
Create a Knowledge Article
Find Knowledge Articles
Find & Edit a Customer Profile
Add a Broadcast Message
CC Customer & Assignee in a Giva Ticket Notification
Working with Natures of Request in Tickets
Select Service Desk at Login
Duplicate or Copy a Ticket
Entering Time in a Ticket
Get Help
Set Personal Preferences
Printing Tickets