Top Customer Service/CX Conferences in 2022

Keep ahead of the latest Customer Service/CX trends with the top conferences and events for 2022!

Top Customer Service/CX Conferences in 2022

Call & Contact Center Expo

Dates:
March 16-17
Location:
Las Vegas, Nevada
Cost:
Free
Who Should Attend:
Those interested in all things customer engagement, experience and support
Description:
Showcases the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department

Digital Customer Experience Summit

Dates:
March 29-30
Location:
Virtual
Cost:
$295-$1895
Who Should Attend:
Those interested in all things CX
Description:
  • Gain actionable insights to optimize your digital CX strategy
  • Benchmark your programs with top CX strategists from North America's most customer-centric companies
  • Grow your network by engaging with 450+ CX thought leaders

TSIA World Conference

Dates:
May 16-18
Location:
Virtual and Orlando, Florida
Cost:
Members: $956-$1916
Non-members: $1126-$2236
(Rates increase after February 28)
Who Should Attend:
Global technology and services leaders responsible for customer success strategy, funding and monetizing a Customer Success function, and managing teams of customer success managers (CSM)
Description:
Learn:
  • How to monetize customer success at scale
  • How to think digital first in customer success engagement models
  • Value realization: customer success capabilities that deliver against the promise of your technology and services
  • Customer Success talent acquisition and talent management best practices

Reuters Events Customer Service & Experience

Dates:
May 26-27
Location:
San Diego, California
Cost:
$1799-$2499 + VAT
Who Should Attend:
Those interested in:
  • Data-Driven Service
  • Employee Experience
  • Digitalization & Technology
  • CX Ownership
Description:
Brings together leaders from the world's biggest and most influential brands, to set a new standard for service & experience. Ensure your business is prepared with the right tools, real-world benchmarks and organizational strategies that will be the bedrock of customer-centric transformation.

Interactive Customer Experience (ICX) Summit

Dates:
June 1-3
Location:
Columbus, Ohio
Cost:
$645-$3400
Who Should Attend:
B2C businesses interested in all things CX
Description:
Discover new strategies and tech to elevate the customer experience

CX North America

Dates:
June 7-9
Location:
Nashville, Tennessee
Cost:
Clients: $2550-$2750
Non-clients: $2750-$2950
Who Should Attend:
Those interested in all things CX
Description:
With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners, get specific insights to understand and accept risk in order to avoid risk, tools and skills to predict what the future holds and drive deep transformational change, and the courage and inspiration to make bold choices and stay ahead of the curve in this fast-changing world.

Customer Contact Week (CCW)

Dates:
June 20-23
Location:
Las Vegas, Nevada
Cost:
$1999-$3099
Who Should Attend:
Those interested in all things customer contact
Description:
Experience:
  • Industry-Specific Think Tanks
  • Immersive Expo Hall
  • CCWomen Summit
  • Customer Contact Leadership Institute

Next Generation Customer Experience (NGCX)

Dates:
July 19-20
Location:
Boston, Massachusetts
Cost:
TBA
Who Should Attend:
Those interested in all things CX
Description:
Where America's top executives responsible for customer experience meet, get inspired, and strategize for 2022 and beyond

CS100 Summit

Dates:
September 27-29
Location:
Sundance, Utah
Cost:
$1699
Who Should Attend:
Customer success executives and leaders
Description:
Premier customer success conference that brings together top executives, leaders, and innovators in customer success for an atmosphere of inspiration, ideation, strategy, and real-world application around customer success

Customer Contact West

Dates:
October 16-19
Location:
Tuscon, Arizona
Cost:
$2545-$2990
(Rates increase after February 28)
Who Should Attend:
Those interested in all things customer care
Description:
  • Leveraging the Power of Digital Acceleration
  • WFH Business as Usual
  • Forging Holistic Customer Relationships
  • Raising the Bar on Channel Engagement
  • Operations Support and Efficiency

Customer Service Revolution Customer Experience Conference

Dates:
November 8-9
Location:
Cleveland, Ohio
Cost:
$1000
Who Should Attend:
Those interested in all things CX
Description:
  • Learn the nuts and bolts of proven tools and services to implement and execute a successful customer experience strategy
  • Re-energize your team and give them the motivation to own the Customer experience
  • Gain access to resources that allow you to evolve faster than your customers expectations
  • Create change with executable ideas you can readily implement to raise the service your team delivers
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