Giva's "No Fine Print" Guarantee

Use Giva for 60 days, and if you don't experience all of these benefits, we will refund your money:

Reduced case/call volume
Reduced initial call time and increased first call resolution rates
Increased customer satisfaction

Customer Service in the Cloud

Benefits Giva Delivers:

Gain key insights about customers to help increase customer satisfaction.

Determine the root cause of "why" customers are calling.

Get real-time actionable charts and metrics from the Dashboard.

Giva works based on your workflow and the way you work.

Your employees and customers can use the intuitive Self-Help Portal at no additional cost.

You get an intuitive experience with little training required.

Identify issues that require immediate attention.

Access Giva anywhere – mobile, tablet, desktop.

"Giva has implemented their dashboards, workflows, administration and reports in an intuitive way, similar to the Apple MAC design."

- Mike Norman, Senior Manager at MetroHealth

World-Class Features

Excellent reporting for actionable information
HIPAA privacy & security
Service level agreements & case escalation
Intuitive & easy-to-customize & use
Dashboards for real-time monitoring
Self-help portal to reduce calls

Giva is HIPAA Compliant

Learn More

Download Giva HIPAA PDF

Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 16 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.