Giva offers a cloud-native ITSM platform that delivers rapid deployment, significantly improved productivity, strong cost savings, and zero downtime — all wrapped in an intuitive interface with 24/7 U.S.-based support — making it a modern, efficient alternative to Ivanti ITSM."
Top Reasons Customers Switch From Ivanti to Giva
50%–80% productivity boost: Organizations consistently see dramatic productivity gains using Giva's easy-to-use dashboards, reports, and custom forms.
60% better SLA compliance: Users experience substantial improvements in meeting service level agreements.
45% increase in call logging: Enhanced intuitiveness drives more comprehensive ticket capture .
30% lower total cost of ownership: Case studies show cost reductions of up to 30% in just the first year.
Rapid, global deployment: Rolling out in days (e.g., six days globally) ensures fast time-to-value.
Here's How Our Customers Say Giva is Better Than Ivanti ITSM
"Selecting Giva was an excellent choice for Santé Health Systems. Compared with Ivanti® ITSM Help Desk, Giva is more intuitive, easier and faster to customize, more functional, and has outstanding reports and dashboards."
- Juan Carlo Muro, IT Director, Santé Health Systems
When compared with ITSM Help Desk (formerly HEAT Software), Ivanti® competitor Giva HIPAA-compliant Cloud Service Management Suite resulted in a:
80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
50% increase in productivity by using Giva's integrated custom forms
40% increase in productivity of IT personnel traveling between 16 sites
"Giva has proved an effective way to manage our clients' return on investment and increase productivity."
- Sharon Johnson, IT Director, Professional Services, Willams Lea
When compared with Ivanti® ITSM Help Desk (formerly FrontRange Solutions HEAT®), the Giva Service Management Suite provided Williams Lea with an Ivanti alternative:
A feature-rich, intuitive Web-native help desk application that allowed Williams Lea professionals to get up to speed with only one hour of training
Real-time reports that quickly measure service level metrics
"We carefully evaluated other products, but concluded that Giva HelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
- David Strumpf, Chief Technology Officer, Russell Reynolds Associates
When compared with Ivanti® ITSM Help Desk (formerly HEAT Software), the Giva Service Management Suite provided Russell Reynolds Associates with:
A Web-native help desk software solution to support business operations in offices including New York, Chicago, Tokyo, Sydney, and other major cities in Europe and Asia
Exceptional ease-of-use and Giva Easy Three Click Reporting™ that provides trend analysis to help improve service and support worldwide
Worldwide implementation in six days
Tools to rapidly resolve problems at Level 1
100% uptime using Giva 24 x 7 x 365 with the Giva On Demand Software™ option