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ITIL Cloud Change Management Software Setup Impact Levels
Define a RFC's Level of Impact on the Business or Individuals
For the Change Manager to prioritize the RFC, he must look at both the business urgency and business impact. Enter your own impact levels. Use the "Number" column to set presentation order. Examples are Major, Significant, Minor and Low. Giva recommends that you clearly define and document your Impact Level categories for consistency between each RFC.
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