Request for Change Setup/ Customization
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ITIL Cloud Change Management Software Setup Waiting Codes
Define Items for Which a RFC Might Be Waiting
At various stages in the RFC lifecycle, the RFC is waiting on some action to take place before it moves to the next stage in the lifecycle. eCM requires one of the Waiting codes be designated "AWAITING APPROVAL" by selecting the appropriate radio button in Administration setup. This means that all planning action is complete and all that is required is approval of the RFC. When assigning a Waiting code that is not the "AWAITING APPROVAL," the Change Manager can select one or more Waiting Codes via a multi-select list. Examples of other Waiting Codes are Implementation Plan, Test Plan and Backout Plan. For example, a pending RFC might have a "Waiting Code" of "Test Plan" and "Backout Plan" if the RFC is waiting for the design and inclusion of the test plan and backout plan. Giva recommends that you clearly define and document your waiting categories for consistency between each RFC.
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