Request for Change Setup/ Customization
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Customize RFC Fields
ITIL Cloud Change Management Software Setup Priority Codes
Define the Business Impact and Business Urgency of a RFC
Priority is composed of two factors: Business Impact and Business Urgency. It is the Change Manager's responsibility for assigning the final change priority. The Priority Code is the most important categorization given the RFC. It is a measure of the business criticality of an Incident. It is often equal to the extent to which an incident leads to distortion of agreed or expected service levels. Giva eCM notifies different people based on priority codes. To make sure that eCM sends proper notifications, the Administrator designates one code as "URGENT" in the set-up. Use the "Number" column to set presentation order.
- MINOR: The Change Manager simply reviews and approves minor changes. So that the change process does not become a bottleneck, there is no delay or review required by the CAB.
- SIGNIFICANT: A significant level of impact or resources is required. CAB assessment includes infrastructure impact, resources and scheduling. Change Manager approves with CAB input.
- MAJOR: The RFC has a major impact or cost. The Change Manager sends to the CAB. CAB assessment includes infrastructure impact, resources and scheduling. Change Manager approves with CAB input.
- URGENT: Urgent impact affects the business now. The Change Manager sends to the Emergency Committee (EC). The EC considers the risk, cost, resources, scheduling and what the impact is for NOT implementing the change. Change Manager approves with the blessing of the CAB/EC.
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