Cloud Knowledge Base Software Summary
Take a tour of eKnowledgeManager standalone.
Knowledge Base Workflow
Knowledge Base Reports
Knowledge Base Administration & Setup
Knowledge Management User Home Page
Support Organization's Access to the Knowledge Base
User Home Page
Your support organization accesses Giva eKnowledgeManager via the user interface controlled by login. They search knowledge in the same manner as customers, but they also can propose new knowledge. Some users have roles as "Subject Matter Experts" and approve knowledge. In addition, knowledge records have multiple views. A User sees the view appropriate to their need such as Level 1 or Level 2 support.
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