Cloud Knowledge Base Software Summary
Take a tour of eKnowledgeManager standalone.
Knowledge Base Workflow
Knowledge Base Reports
Knowledge Base Administration & Setup
Knowledge Management User View a Knowledge Record
Users Can Have Levels of Information
User Knowledge Record View
The user view of knowledge records is different from the customer view. Users may be a Level 1 or Level 2 analyst and much more technical than customers. Therefore, users have multiple tabs whereas customers only have one tab.
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