Cloud Knowledge Base Software Summary
Take a tour of eKnowledgeManager standalone.
Knowledge Base Workflow
Knowledge Base Reports
Knowledge Base Administration & Setup
Knowledge Management Review & Approval
Workflow for Bringing Knowledge to the Customers
Proposed Knowledge Review and Approval
Initially, the Knowledge Team receives an email notification that there is proposed knowledge waiting for them to review, approve or reject. This notification is an emailed copy of the "Knowledge Status report" with all the new proposed knowledge. An approver may want this automatic notification sent on a recurring interval such as two times per week. Use the "Support" link on the home page to submit a support ticket to have this feature activated by Giva support. The other option is to run the Knowledge Status report and click on the record link. See example of the report below.
Approvers can ask questions to the knowledge proposer. They document this activity in the knowledge record history field. Any new activity in the knowledge record history will trigger an email notification to the proposer. All email notifications contains the record number, link to the knowledge record, title, any new changes made to the knowledge record, any new notes added to the record history, and the entire record history. These notifications only occur up until the time before the knowledge record is approved. After the knowledge record is approved, the proposer does not receive any notifications to changes that occur in the knowledge record or knowledge history. This is for the convenience of the proposer so that he understands outstanding issues before approval of the knowledge. If anyone enters a new note into the knowledge record history, Giva eKnowlegeManager notifies via email all Approvers and Administrators.
After the proposer answers any questions or updates any knowledge record fields, other automatic email notification will go to the list of approvers so that they can take action. This process continues until approval of the knowledge item. If anyone enters a new note into the knowledge record history, Giva eKnowlegeManager notifies via email Approvers and Administrators.
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