Healthcare IT: Importance of Your Help Desk and ITIL Best Practices
IT Help Desks are Necessary to Support Healthcare's IT Infrastructure
This resource explains the role of Information Technology Infrastructure Library (ITIL) in improving health care management and the importance of your help desk.
ITIL has become the standard for the best IT service management practices at some of the country's largest corporations. Not unlike records management, IT service management (service support and service delivery) is so integral to the support structure in healthcare. It is a high-profile area where performance improvement will yield visible results. There is nothing more vital to an organization than supporting and sustaining the delivery of care to a community. Although invisible to a nurse recording notes into an electronic health record (EHR), the underlying IT infrastructure support assures delivery of high quality care to patients.
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EHR / EMR
- Presentation on Patient Safety: Achieving A New Standard for Care (Institute of Medicine Committee on Data Standards for Patient Safety November, 2003)
- The JCAHO Patient Safety Event - Taxonomy: A Standardized Terminology and Classification Schema for Near Misses and Adverse Events