Vulnerability Management & Logging for Giva's Cloud Help Desk Software
A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
Vulnerability Management
- Monthly third-party vulnerability and penetration scan
- Security team reviews scan results
- Remediation of all threats found
- Partner with Trustwave for extended validation
- Whitelists on IDS/IPS and Web Application Firewalls to ensure vulnerability scanners have enhanced view into infrastructure
- Timely infrastructure patching to ensure all security updates are applied
- Security research for proactive notification of potential threats
Comprehensive Logging
- Tripwire Enterprise security solutions
- File Integrity Monitoring to detect changes to system files preventing back doors and root kits
- Log offloading into external log servers to prevent attackers from "covering their tracks"
- Enhanced retention of firewall, web app firewall, and event logs
- Dual factor authentication with extended logging for remote users
Learn More About Giva HIPAA Compliance
Data Encryption
Onsite & Offsite Encrypted Backups
Physical, Logical & Network Access Controls
Vulnerability Management & Logging
Defined & Tested Security Policies & Procedures
SSAE 18 SOC II Type 2 Certification
Client Success
- 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
- 60% reduction in the 5 year Total Cost of Ownership (TCO)
- Saved at least 1 FTE due to lower ongoing administration
- Saved 1 week per month due to easy to use reports
- Increased to 90% achievement in meeting service level agreements
- 70% reduction in generating reports and admin; eliminated 35 hours/month
- 50% faster to create/assign a service request
- 60% increase in information captured during the initial phone call
- 50% increase in the number of service requests created due to intuitive design
- 80% increase in productivity by using Giva's dashboards and reports
- 60% increase in meeting service level agreements
- 50% increase in productivity by using Giva's integrated custom forms
- 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
