IT Service Management (ITSM) & Help Desk Software for Legal Firms

Powerful and simple ITSM and Help Desk solutions for legal practices

  • Fast deployment: Cloud-based solution up and running in a matter of days
  • Train in 1 hour: Train your legal technical support staff in an hour
  • Data-driven decision-making: Robust, fast & painless reporting
  • Highly customizable: No programming or consultants

How Giva Works for Law Firms

What problems does Giva solve for law firms?

Whether you are a mid-sized law practice or one of the world's top law firms employing hundreds of attorneys, Giva has insights into the special requirements of law firms. Giva understands that attorneys and support staff have never ending deadlines and need issues resolved quickly. We have unique troubleshooting tools and knowledgebases to assist IT people and attorneys. Giva's workflow processes and automation also helps decrease time to resolve and increases attorney satisfaction. Giva's tools, reporting and metrics help with root cause analysis so systemic steps can be taken to reduce IT Service Desk incidents.
Improve attorney productivity by better collaboration with IT
Giva can also integrate with any law firm software application such as iManage so that help requests can be made within any legal software. This eliminates the need for an attorney a call to the IT Service Desk since issues are quickly documented with screenshots so trouble shooting can instantly begin by the IT Service Desk.
Decrease support costs
Your technical teams could also write programs to gather information from your cloud or on-premises applications and systems, including attachments, and programmatically submit the information to Giva's API, automatically creating a ticket in Giva. This would allow secure integration with any of your applications and systems directly with our cloud IT Service Management software while maintaining the highest security.
Improve customer service
Legal related applications built by ISVs (Independent Software Vendors) can integrate Giva within their software applications to enhance the supportability and improve customer service. Their law firm and legal customers would be able to create support requests within these law office software applications and eliminate the need for a phone call or email to the ISV. This will simplify technical support and maintain high security. Screenshots and files can also be included in these requests.

Customer Success