Giva's AI-Powered Knowledge Copilot transforms how HR teams access, search, and use knowledge across the organization. By combining advanced AI with your existing knowledge base, it delivers fast, accurate answers that help teams work smarter, resolve issues faster, and boost productivity.
At the heart of Giva's Knowledge Copilot is a Retrieval-Augmented Generation (RAG) engine. This technology ensures that every AI-generated answer is based only on your organization's approved knowledge articles. The Copilot never uses Internet training data, so every response is both reliable and fully aligned with your internal documentation.
Security, Privacy & Compliance You Can Rely On
Built in a Private, Secure Microsoft Azure Instance
Giva's AI Knowledge Copilot runs in a fully isolated Azure environment dedicated to your organization. No customer data is used to train AI models, and no information leaves your instance.
HIPAA-Ready for Healthcare and Security-Minded Organizations
Giva maintains a signed Business Associate Agreement (BAA) with Microsoft and is committed to full HIPAA compliance. Sensitive employee information stays encrypted, private, and protected at all times.
No Data Sharing
Search results and AI responses use only your company's data. Nothing is shared with Microsoft, OpenAI, ChatGPT, or any third-party tools. Your HR knowledge remains 100% yours.
Using Knowledge Copilot Inside the Agent Console
From the search page, HR agents simply enter a question or keyword and click "Search". Instead of manually scanning multiple knowledge articles, the Copilot analyzes the top results and generates a single best answer, saving time and dramatically reducing resolution steps.
If needed, agents can open any of the knowledge articles returned in the search results. The Copilot's answer acts as a shortcut, but the full context is always just one click away.
Every Copilot answer includes:
- The exact articles used
- Clickable reference links
- A one-click copy button to send the answer to the clipboard
This makes it easy for HR teams to share accurate information across cases, emails, or internal communications.
Each AI response includes a "Thumbs Up" or "Thumbs Down" option so teams can provide real-time feedback. Giva uses this input to refine prompts, tune models, and continuously improve accuracy.
Knowledge Copilot in the Customer Self-Service Portal
The Knowledge Copilot isn't just for agents, but HR teams can offer it directly to employees and customers through the Giva Self-Service Portal, available 24×7.
Visitors simply enter a search phrase and click "Search".
The portal returns:
- A full list of relevant knowledge articles
- A Copilot-generated summary of the best answer
- Reference links to the original documentation
Employees can instantly get answers to HR policies, benefits questions, onboarding steps, PTO rules, and other internal inquiries, without creating a ticket.
Self-help is essential in today's digital HR environment. Giva's AI Knowledge Copilot gives employees a streamlined and intuitive experience while reducing routine requests for HR teams.
Our Commitment to Innovation and Customer Success
Giva continues to invest in safe, secure, and practical AI capabilities that help HR teams streamline their processes, improve service quality, and deliver exceptional internal support.
With Giva's AI Knowledge Copilot, your organization gains faster answers, stronger compliance safeguards, and a more efficient HR service experience, all powered by your own knowledge.
