Top Customer Service/CX Conferences in 2023
Keep ahead of the latest Customer Service/CX trends with the top conferences and events for 2023!
Top Customer Service/CX Conferences in 2023
GDS CX Innovation Digital Summit
Dates:
March 7-9
Location:
Virtual
Cost:
TBA
Who Should Attend:
Those interested in all things CX
Description:
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
Call & Contact Center Expo
Dates:
April 26-27
Location:
Las Vegas, Nevada
Cost:
Free
Who Should Attend:
Those interested in all things customer engagement, experience and support
Description:
Showcases the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department
GDS CX Innovation Digital Summit
Dates:
May 23-25
Location:
Virtual
Cost:
TBA
Who Should Attend:
Those interested in all things CX
Description:
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
TSIA World Interact
Dates:
May 8-10
Location:
Orlando, Florida
Cost:
TBA
Who Should Attend:
Global technology and services leaders responsible for customer success strategy, funding and monetizing a Customer Success function, and managing teams of customer success managers (CSM)
Description:
Learn:
- Digital engagement: How to effectively engage with today's increasingly digital customers
- How to overhaul the hiring process to attract top talent, including millennials and Gen Z
- Innovative Support technology: Live demos and use cases for extreme automation
- How Support organizations are successfully collaborating with other business lines
Reuters Events Customer Service & Experience West 2023
Dates:
May 10-11
Location:
San Diego, California
Cost:
- Basic Pass - $2199 (+VAT)
- Business Pass - $2499 (+VAT)
- VIP Pass - $2999 (+VAT)
Who Should Attend:
Those interested in all things customer service and CX
Description:
Arm yourself with the insights, evidence & statistics you need to convince your C-Suite that investment in CX initiatives will be the key to maintaining customer-driven growth in periods of uncertainty.
CX North America
Dates:
June 13-15
Location:
Nashville, Tennessee
Cost:
- Clients - early bird, expires February 18 - $3395
- Non-Clients - early bird, expires February 18 - $3595
- Government/Non-Profit - early bird, expires February 18 - $2495
- Clients - Standard - $3595
- Non-Clients - Standard - $3795
- Government/Non-Profit - Standard - $2495
Who Should Attend:
Those interested in all things CX
Description:
Learn the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.
Customer Contact Week (CCW)
Dates:
June 19-22
Location:
Las Vegas, Nevada
Cost:
- General Admission - $1599
- All Access - $2599
Who Should Attend:
Those interested in all things customer contact
Description:
Experience:
- Industry-Specific Think Tanks
- Immersive Expo Hall
- CCWomen Summit
- Customer Contact Leadership Institute
Next Generation Customer Experience (CXFS/NGCX)
Dates:
July 31-August 1
Location:
Boston, Massachusetts
Cost:
- Early Bird - expires April 30 - $2299
- Regular - $2599
Website:
Who Should Attend:
Those interested in all things CX
Description:
CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why's and how's behind the most innovative CX strategies in the world.
Next Generation Customer Experience (NGCX)
Dates:
July 31-August 1
Location:
Boston, Massachusetts
Cost:
- Early Bird - expires April 30 - $2299
- Regular - $2599
Website:
Who Should Attend:
Those interested in all things CX
Description:
NGCX is the only event that brings together America's top execs responsible for customer experience to meet, get inspired and strategize for the future of CX.
Interactive Customer Experience (ICX) Summit
Dates:
September 11-13
Location:
Charlotte, North Carolina
Cost:
- Consumer Brands - several early bird from $545-$845
- Agencies/Consultants - several early bird from $1445-$1745
- Consumer Brands - Standard - $995
- Agencies/Consultants - Standard - $1895
Website:
Who Should Attend:
B2C businesses interested in all things CX
Description:
Explore the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.
Customer Service Revolution Customer Experience Conference
Dates:
October 11-12
Location:
Cleveland, Ohio
Cost:
$1500
Who Should Attend:
Those interested in all things CX
Description:
- Learn the nuts and bolts of proven tools and services to implement and execute a successful customer experience strategy
- Re-energize your team and give them the motivation to own the Customer experience
- Gain access to resources that allow you to evolve faster than your customers expectations
- Create change with executable ideas you can readily implement to raise the service your team delivers
Customer Contact West
Dates:
October 22-25
Location:
Huntington Beach, California
Cost:
$2545-$2990
(Rates increase after February 28)
Who Should Attend:
Those interested in all things customer care
Description:
At a Frost & Sullivan Executive MindXchange you'll be surrounded by top-level executives in the customer contact and customer experience industry, who've been vetted by our team to ensure they are the right people for the content and focus of our event.
Reuters Events Customer Service & Experience East 2023
Dates:
November 7-8
Location:
New York, New York
Cost:
- Basic Pass - $2199 (+VAT)
- Business Pass - $2499 (+VAT)
- VIP Pass - $2999 (+VAT)
Who Should Attend:
Those interested in all things customer service and CX
Description:
Brings together senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.
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