Giva earned a 4.9 rating (out of 5) of independent customer reviews. Capterra calls Giva "Most Affordable".

World-class features starting at $29/Agent/month.

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Giva is HIPAA Compliant! Read More

Service Desk in the Cloud

Service Desk Software Dashboard
Intuitive Dashboard
Getting Started with Giva's Service Desk Software
Get Started Easily
Giva's Service Desk Software Administration Introduction
Set Up Quickly

We Specialize in Small & Large Organizations Like Yours

MetroHealth System
"We only have 5 help desk agents and with Giva they can do the work of more. It's easy to learn, create tickets fast and it's very affordable. The reports and dashboards are better than any other product. Giva is an extraordinary value."
- Mike Norman, Manager at MetroHealth
Business Results Achieved:
  • Reduced initial contact time by 45% and increased first call resolution by 40% with Giva's intuitive case workflow and knowledge base
  • Increased customer satisfaction by 45% since calls are shorter and the right answers are provided on the first interaction
  • Reduced case volume by 35% due to using Giva's customer self-help portal
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Problems Giva Solves

  • Agents "reinventing the wheel" with each new call
  • Customers opening unnecessary tickets
  • Agents feeling disorganized and overwhelmed
  • Too many tickets with no priority
  • Long resolution times
  • No way to measure customer satisfaction and how Agents are performing

Features & Benefits

Customer service software metrics

Rich Dashboard with colorful charts/metrics

Real-time monitoring of all activity so every customer request is addressed without exception. Nothing is ever overlooked.
Service desk software dashboard
Customer service software reports

Robust, fast, and painless reporting for higher-quality decision making

Quickly measure customer satisfaction, responsiveness and team productivity.
Easy customer service software

Deploy in days, train in 1 hour

The Apple MAC of service desk. Intuitive and easy to use.
Customer service ticket tracking

Focus, prioritize and address the most urgent matters

Service level agreements with respond and resolve goals can be applied to cases and tracked on dashboards and reports.
Customer service call center tools

All conversations in one place — Email, Call, Chat

Conversations are centralized and easily shared with all Agents.
Customer service software automation

Automated rules and workflows

Agent productivity is increased by eliminating manual tasks.
Customer service call center tools

Branded self-service portal and knowledge base

Reduce calls and provide 24 x 7 support at no cost.

Screenshots

Service Requests
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Reports
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Giva Service Management Suite
Giva is HIPAA Compliant
Learn More

 

  • Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
  • Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
  • Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
  • Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
  • A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
  • Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
  • All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 16 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.

 

Access Giva Anywhere — Mobile, Tablet, & Desktop

You get an intuitive experience with little training required.
Mobile customer service software