Isolated workspaces for different departments — Service Desks are independent instances of Giva that are customized for any department such as Marketing, Human Resources, Customer Service, Facilities, Operations, etc. Use multiple Service Desks for when you want to isolate information from different departments or organizations that perform very different functions.
Each Service Desk has a unique and independent configuration. For example, a Service Desk has its own service groups, severity levels, statuses, categories, business rules, and other selectable items.
For people to access a Service Desk, they must specifically be granted a role in their profile. They can be a member of one or more Service Desks without extra cost and can have different roles in each Service Desk.