Project Management Tools for Telecommuting & Remote Teams

Project tracking for work at home teams where face-to-face meetings are less frequent
With cloud based Giva your remote workers can collaborate efficiently while working from home or traveling:
  • Isolated workspaces for different departments
  • Parent/child workflows to manage project deadlines and assign owners and responsibility and measure progress and goals achieved with metrics
  • Integration with any email system to get projects started and send notifications and reminders
  • File attachments and screenshot uploads
  • Macros rapidly complete recurring processes and workflows
  • Audit trail of all team member's contribution
  • Knowledgebase retains important SOPs and other frequently-used documents
  • Real-time Reporting and Dashboards keep projects on track and facilitate status reviews
  • Broadcast Messages keep teams instantly informed of critical matters requiring action
  • Time Tracking for reporting on team productivity metrics
  • Service Level Agreements (SLA) for reporting if goals have been achieved
  • HIPAA compliance for security and privacy of PHI

Giva is HIPAA Compliant! Read More

Work-at-Home & Remote Team Collaboration

Customer Service Software Dashboard
Intuitive Dashboard
Customer Service Software Dashboard
Ticket Creation Made Simple
Customer Service Software Dashboard
Robust, Fast & Painless Reports
Customer Service Software Dashboard
Set Up Quickly
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Features & Benefits

  • Isolated workspaces for different departments — Service Desks are independent instances of Giva that are customized for any department such as Marketing, Human Resources, Customer Service, Facilities, Operations, etc. Use multiple Service Desks for when you want to isolate information from different departments or organizations that perform very different functions.
    Each Service Desk has a unique and independent configuration. For example, a Service Desk has its own service groups, severity levels, statuses, categories, business rules, and other selectable items.
    For people to access a Service Desk, they must specifically be granted a role in their profile. They can be a member of one or more Service Desks without extra cost and can have different roles in each Service Desk.
  • Parent/child workflows — Add any number of sub-tasks to any ticket to manage project and team collaborations. The main ticket is called a Parent ticket, and the sub-tasks are called Child tickets. For example, a parent ticket could be created for a new project in Marketing or Human Resources. Child tickets would be the detailed tasks required for that project and can be assigned to different people or teams. Grandchild tickets can be added to child tickets so that large complex projects can easily be managed and responsible people are held accountable and measured. Reports track the status of all tasks with metrics.
    Integration with any email system — Giva can automatically convert an email into a ticket or project and include any email attachments and embedded images. People can update tickets and projects via email which is convenient instead of logging into the system.
  • Macros rapidly complete recurring processes and workflows — After a ticket or projects are created, Macros allow for standardized workflows to automate commonly repeated tasks. Macros can populate default information to speed work.
    Audit trail of all team member's contribution — All actions taken in tickets are tracked for audit purposes so that it's easy to view how projects are progressing.
  • Knowledgebase retains important SOPs and other frequently used documents — Providing the right information at the right time leads to better decisions. Capture knowledge as it is created so that it can be distributed and shared with the right individuals at a later date. Giva eKnowledgeManager streamlines creating, categorizing, and retrieving knowledge.
  • Real-time reporting and Dashboards keep projects on track and facilitate status reviews — Giva reports feature full color, high contrast charts and graphs that allow for more graphically driven data presentation to better understand relationships between all the data. Giva reporting is extremely easy-to-use and does not require a company "report guru".
    Metrics, business analytics and key performance indicators allow leaders to closely manage projects and departments working remotely or across many geographies. Giva's robust, fast and painless reporting quickly measures team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Leaders can also measure differences in performance between individuals and teams with data driven objectivity.
  • Broadcast Messages keep teams instantly informed of critical matters requiring action — Often team members need to communicate quickly with one another and with Giva's on screen broadcast messages teams can quickly prompt and notify each other. This helps replace the informal quick communication that happens in person.
  • Time Tracking for reporting on team productivity metrics — It's important to track time worked for so many reasons such as department/team workload balance, improved budgeting, and monitoring who is actually getting the work done.
  • Service Level Agreements (SLA) for reporting if goals have been achieved — A Severity Level is an urgency rating given to a ticket or project. Most organizations configure at least three Severity Levels with names such as "High, Medium and Low" or "Business Halted, Business Impacted and Non-Critical". A Service Level Agreement is an optional respond and resolve target time/goal that is linked to each Severity Level. SLAs can be used to set internal goals and will improve project outcomes.
 
 
Giva Service Management Suite
Giva is HIPAA Compliant
Learn More

 

  • Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations.
  • Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
  • Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
  • Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
  • A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
  • Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
  • All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.

 

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