Giva Authorship Team
Increase your IT, and Customer Service and Experience knowledge and understanding from the writings of our Authorship Team
Giva Authorship Team
Our team of industry experts and luminaries is dedicated to sharing their insights and experiences in the areas of Information Technology, Customer Service, and Customer Experience. Comprised of senior and midlevel thought leaders, these professionals have garnered extensive expertise and recognition within their respective domains. Their collective knowledge and experience allow us to provide valuable content to our readers.
Our contributors have participated as thought leaders at industry events, teaching, mentoring, and contributing to the advancement of IT and customer experience practices. They have also served as ITIL instructors, possessing a deep understanding of ITIL frameworks and enabling them to share best practices and valuable insights.
Furthermore, our team includes experts in various leadership roles such as Chief Customer Experience Officer, VP Patient Experience, VP Customer Experience, Director Customer Service, Chief Information Officer (CIO), Chief Information Security Officer (CISO), and Director of IT Service Desk. These leaders bring industry experience in hospitals, healthcare, law, financial services, banking, and education.
Our authors have received prestigious accolades, including the Help Desk Institute's Team Excellence Award multiple times, recognizing their outstanding contributions to service desk operations. They are active members of professional organizations such as the CIO Executive Council, CIO Insights, My CIO Network, Evanta, IDC Executive Council, and the National Association of State Chief Information Officers (NASCIO), staying at the forefront of industry trends and emerging technologies.
Our team includes well-known practitioners who have successfully run world-class service desks and owned practices in areas such as Service Desk, Incident Management, Problem Management, Change Enablement, and Service Level Management. Their hands-on experience and strategic insights enable them to offer practical advice and solutions to challenges faced by organizations in IT service management and customer service.
Through the diverse expertise of our authors, we aim to deliver valuable insights and help navigate the ever-evolving landscape of IT Service Management and Customer Service. Our team is committed to providing high-quality, informative, and thought-provoking content to drive positive change in your organization.