Executive IT Insights: Navigating Business, Tech, and Security

Explore "Executive IT Insights," delving into the executive realm of information technology. Our blog category is your gateway to business strategies, tech trends, and security insights. Whether you're an IT director, CIO, or executive, join us for a nuanced perspective on navigating the digital era.

What Is Collaborative Email? Pros and Cons of Shared Inboxes, and Alternatives

Collaborative Email & Shared Inboxes

Photo Attribution: 365daysStudios/Shutterstock.com

When customer service or success teams are managing hundreds or thousands of customer queries every day, a collaborative inbox can be an advantage.

Instead of an email message going to individual customer service agents and managers, everyone shares the same inbox. Working together collaborating to solve customer problems is a big advantage.

[Read More]

Business Process Mapping (BPM) Explained: Purpose, Benefits, and How-To

Business Process Mapping

Photo Attribution: VectorMine/Shutterstock.com

An organization's business processes demonstrate its existence. Whether a company is a start-up or a worldwide corporation with several operating centers, efficient and painless business processes are essential to success. What methods do you use to understand business processes to help improve the efficiency and effectiveness of your operations? 

Enter the Business Process Map (BPM). Process mapping can aid in understanding a process from beginning to end.

[Read More]

Who Does What? How to Quickly Adopt ITIL Roles and Responsibilities

ITIL Roles & Responsibilities

Photo Attribution: UncleFredDesign/Shutterstock.com

The ITIL Guru sat at his desk, looking over the latest monthly IT performance summary. Since he was the Continuous Improvement Practice advisor, he tried to make sense of it. The phone rang.

"Good morning. How may I help you?"

"Hi, Guru. I am the new CIO, Bill. I met with the executive board today. After investing in an ITSM (IT Service Management) tool and ITIL 4 Foundation training, the board is concerned that our IT performance has not significantly improved. I understand that you came to our company with a lot of ITIL experience. Do you have any insights?"

"I was reviewing the performance summary when you called. You are right, and the reports do not show a significant change. There is only one reason for such an overall result. We have not fully embraced ITIL through roles and responsibilities."

[Read More]

What is SLM? ITIL Service Level Management: Meaning, Purpose and Process

ITIL Service Level management (SLM)

Photo Attribution: Elena Pimukova/Shutterstock.com

The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a CIR review board member, he liked what he saw -- more IT staff contributing improvement ideas, making him feel good about the progress. The phone rings.

"ITIL Guru. How may I assist you today?"

"Hi Guru, this is Betty. I want your help. The CIO asked me to come to her office tomorrow. She wants me to take over the role of practice owner for Service Level Management (SLM). Since the previous owner did not communicate very often to IT, I don't know what the practice does or accomplishes. Can you give me your expert opinion about the role of SLM?"

"Betty, I am always happy to help explain ITIL.

[Read More]

Essential Change Management Roles and Responsibilities

Change Management Roles and Responsibilities

Photo Attribution: VectorMine/Shutterstock.com

The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a review board member, he liked what he saw. More and more IT staff contribute improvement ideas, making him feel good about the progress. The phone rang.

 "ITIL Guru. How may I assist you today?"

"This is Michael. The CIO requested that I come to her office tomorrow. She wants me to take over the role of Change Manager. Her text does not appear clear about the new Change Enablement practice. Can you help me to make a good impression?"

[Read More]

What Are the 7 ITIL-Guiding Principles

7 Guiding Principle of ITIL

The IT Infrastructure Library, abbreviated as ITIL®, is a library of guidelines that were first introduced by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s that outlines a complete list of best practices to be adopted for delivering IT services. The guiding principles listed in ITIL have undergone several revisions over time after they were first introduced and currently include five books, each dealing with different aspects of IT services, with one unit of the ITIL System focusing on the 7 guiding principles.

[Read More]

What is Service Integration and Management? SIAM Made Easy

Service Integration and Management (SIAM)

Photo Attribution: inimalGraphic/Shutterstock.com

Service Integration and Management (SIAM) technology was created to optimize the critically-needed area of IT Service Management (ITSM). SIAM providers can manage all of IT's services while also ensuring they are using best practices in their services.

[Read More]

What are the Differences Between Grid, Cluster, Utility & Cloud Computing

Computing Technologies

Photo Attribution: MicroOne/Shutterstock.com

Organizations of all sizes utilize technology, especially computers, to facilitate their day-to-day operations. From on-site infrastructure to cloud computing, the way information is created, stored, and shared has changed drastically. Organizations that have taken a modern approach to their IT setup are not only employing cloud solutions, but also other computing methods, such as grid, cluster, and utility.

What is the difference? How can they help your organization with productivity? We want to assist you in making an informed decision on your new or updated computing setup. Continue reading to get the scoop on the disadvantages and advantages of grid, cluster, utility, and cloud computing in the workplace.

[Read More]

Automated Information Systems (AIS) - All You Need to Know

Automated Information Systems (AIS)

Photo Attribution: Funtap/Shutterstock.com

What is an Automated Information System (AIS)?

You may not know a lot about AIS, but it can help your business. Automated Information Systems (AIS) are computer-based collections of data and software that use the input of various resources to automate the management of operations and information, creating useful output that can help a company make strategic decisions. AIS is a compilation of hardware, software, or both to automate communication, documentation, reporting, processing, and storing information, and typically has a front-end interface where a user interacts with the system, a back-end database or a similar mechanism for storing items such as management reports, real-time transaction processing feeds from other systems, and middleware logic used to tie it all together.

[Read More]

What is EUC? Everything You Need to Know About End-User Computing Made Simple

End User Computing

Photo Attribution: wan wei/Shutterstock.com

With the rise of mobile commerce, companies need to constantly accommodate customer demands to ensure their business is keeping up with technological advancements. It is not enough to have a website to sell services and products. According to Allied Market Research, "The global mobile payment market size was valued at $1.48 trillion in 2019, and is projected to reach $12.06 trillion by 2027, growing at a CAGR of 30.1% from 2020 to 2027." In a study completed by Dynamic Yield, three out of four consumers answered that they prefer using their mobile to make purchases to save time. As a business, you must ensure you are able to reduce the barrier to purchase for your customers. Customer-facing applications have become a norm in EUC, which stands for "End-User Computing".

[Read More]

 

Newer Entires     1   ...   4   5   6   7   8   9   10   ...   12     Older Entries