Service Leader's Corner: Elevating Customer Excellence

Explore "Service Leader's Corner," our blog's hub for service leadership and customer excellence. Dive into articles spotlighting strategies and principles for exceptional experiences. Whether you're a service professional or team leader, join us on a journey to refine your skills within our comprehensive blog.

7 Strategies for Providing Excellent Customer Service at a Hospital

Customer Service at a Hospital

When people think of the "customer service industry," they instinctively think of retail or food service. However, customer service is not only performed on a daily basis by department stores and restaurants. Healthcare institutions like hospitals are also part of the industry.

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How to Reduce Call Center Costs: 5 Common Causes and 9 Top Strategies

Reduce Call Center Costs

It's a misconception that call centers are no longer necessary for modern customer service. In fact, it's the opposite — phone calls are the preferred channel for customer service interactions. That means that call centers will continue to play an essential role in customer service.

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Exploring the Future: Customer Service Industry Trends for 2025

Customer Service Industry Trends

Without question, we find ourselves at the heart of an ever-evolving era in the customer service industry. From the growth of cutting-edge AI to the personalization of customer experiences and the seamless connectivity of omnichannel support, these trends are fundamental in defining the future of customer engagement and service excellence.

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Customer Service Training Activities: 12 Top Games and Exercises to Build Stellar Support Teams

Customer Service Training Activities

Great customer service isn't just about resolving issues — it's also walking alongside customers in their support journey. Achieving this requires more than knowledge; it demands practice, teamwork, and the right training. That's where customer service training activities come into play.

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16 Top Call Center Outsourcing Companies for 2025

Call Center Outsourcing Companies

Call center outsource companies are considered one of the most cost-effective ways to ensure an organization's customer service operations are delivered to high standards.

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Comprehensive Software Evaluation Checklist for Support Leaders, CIOs, and ITSM Managers

Software Evaluation Checklist

This checklist provides step-by-step guidance for evaluating software solutions, keeping them aligned with organizational goals and operational requirements. Specific criteria for IT Help Desk, Customer Service, and ITSM software are included.

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What Is the Software Evaluation Process? 10 How-To Steps and Best Practices

Software Evaluation Process

Choosing the right software is critical for IT leaders, customer service managers, CIOs, and ITSM team leaders and vendors.

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10 Best Outsourced Customer Service Providers for 2025

Outsourced Customer Service

Compared to recruiting and managing an in-house customer service team, outsourced customer service is the most time and cost-effective, and resource-efficient way to manage customer service at scale.

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50 Encouraging Customer Service Motivational Quotes

Customer Service Motivational Quotes

It's no secret that happy customers are the heart and soul of any business. With happy customers, you get a healthy business that can thrive and make a positive influence in its respective industry. Or, for you foodies out there, think of it this way: happy customers are the bread and the butter of fancy restaurants. They come first.

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The 10 Most Important Customer Experience Statistics for 2025 with How To’s and Examples

Customer Experience Statistics

With the tremendous amount of information available now online, it's easy to get lost in endless lists of Customer Experience (CX) statistics. While one might find lists of dozens — even hundreds — of statistics, it can be overwhelming to sift through them all to find the ones that truly matter to you.

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