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IT Help Desk and Customer Service Software (ROI)

Giva may be able to significantly increase the Return-On-Investment (ROI) of your current Help Desk or Customer Service call tracking and reporting system.  In order to help you determine this, Giva hired an independent 3rd party to build a Best Practices ROI Model that will enable you to compare your current help desk or customer service software system to Giva. We need some inputs from you so that we can run them through our ROI calculation model.

After you provide some inputs, Giva will perform an ROI analysis and our professional services organization will summarize the results for you in a custom report. We know that you will find this ROI Analysis Report very helpful to justify whether Giva will generate a higher ROI than your current system.

Please take a few moments to read Steps 1, 2 and 3 and quickly review the entire Excel and let me know if you have any questions before you go off and start the exercise.

Open up a request and ask us for the Return-On-Investment (ROI) Excel tool at