Here are the next few reasons to buy a help desk or customer service application vs. building your own:
Reason Seven: Help desk software packages can be easily customized to meet your support operation’s unique needs. You won’t get this capability in an in-house product without a great deal of extra work and time.
Reason Six: The product you purchase will have voluminous documentation that is both technical and end-user oriented. It may even have CBT disks available and will certainly have on-site as well as off-site training programs available to train your staff. An in-house product will rarely have such documentation.
Reason Five: The documentation and training will be at least three times better with a purchased product than it will be with an in-house product. You will not have to compete with the internal documentation and training staff that get paid to serve paying customers.
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