Benefits of Cloud Hosted Change Management

Benefits of Change Management

  • Better alignment of IT services to actual business needs
  • Increased visibility and communication of changes to both business and service support staff
  • Reduced negative impact of change on IT services by improving the assessment of business and technical risk
  • Improved assessment of the cost of proposed Changes before they are incurred
  • Improved Problem, Supplier, and Availability Management through the use of valuable management information relating to Changes
  • Improved productivity of Users through less disruption and higher quality services
  • Improved productivity of key IT personnel due to reduced repair of Changes
  • Greater ability to absorb a large volume of Changes

Benefits of SaaS Hosted Approach to Change Management:


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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms