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How to Select the Best Outsourced IT Help Desk Partner

Giva® announces a webinar series on how to select the best IT service desk/help desk outsourcer. This webinar will help attendees build a Request for Proposal (RFP) and avoid mistakes that even the most experienced CIOs/IT Directors make when selecting an IT outsourcing partner. The webinar will be held on Oct. 21, 2010 at 11 a.m. EDT and Nov. 18, 2010 at 11 a.m. EST.

CDC Global Services, a Gold Certified Microsoft partner with more than 20 years of experience deploying Microsoft applications, is co-hosting the webinar.

"It's difficult to draw distinctions between IT service vendors unless you ask the right questions at the beginning of an outsourcing relationship," said Todd Stuchlik, director of managed services of CDC Global Services. "It's also difficult to get started in the requirements gathering process to build an RFP with just a blank slate."

Many organizations that are considering outsourcing are already understaffed and over burdened with IT projects. This complimentary webinar will help attendees quantify the economic benefits and costs of IT service/help desk outsourcing. Attendees will also learn how to lead the vendor qualification process with expertise and negotiate the best IT service/help desk outsourcing agreement for their company.

"Effectively coaching your IT team on how to shortlist the right service desk/help desk outsourcers for a rigorous vetting process is not familiar to many CIOs/IT Directors since it's not done on a routine basis," said Ron Avignone, founder of Giva, Inc.

Click on IT Service Desk/Help Desk Outsourcing to register for this complimentary 45 minute webinar or download the White Paper.


About Giva:
Giva is an award winning provider of SaaS (Software-as-a-Service) Web-based ITIL Help Desk and Customer Service/Call Center cloud based computing services. Visual reporting, management dashboards and an intuitive design, make the Giva Service Management™ Suite very powerful and at the same time very easy-to use. Customizations are all point and click (i.e no programming necessary) so the result is a dramatically lower total cost of ownership when compared to other products that require programmers and trained consultants. Giva is a private company headquartered in Santa Clara, California and serves customers worldwide. Learn more by taking a tour of Giva's IT Help Desk Reports and Customer Service/Call Center Reports or sign up for a no obligation 30 day trial of Giva.


About CDC Global Services:
CDC Global Services provides IT consulting services, including platform-specific services for Microsoft and SAP, as well as project management, staff augmentation, managed-help desk solutions and a full range of business process outsourcing offerings. It can also provide hardware for data collection and RFID, through partnerships with some of the industry's most formidable vendors. CDC Global Services embraces a customer-first approach being able to draw upon a wide range of expert resources to address each customer's unique business needs, while keeping their best interest as a top priority. CDC Global Services customers benefit from streamlined vendor management and the ability to control project costs, while being able to access the right IT resources through a singular point of contact.