As a VP/Customer Service Director, do you know how to use metrics and key performance indicators (KPIs) to turn your organization around?
Are you struggling with what you should measure and how to do it?
At this Webinar, you will learn to:
Attend this Webinar and receive a complimentary series of White Papers on how to better utilize Reports, Metrics and KPIs to reduce call volume and costs and increase customer satisfaction.
This complimentary and informative Webinar is hosted by Giva, Inc.