KPIs to Reduce Call Volume & Increase Customer Satisfaction

Customer Service VPs & Directors - Senior Customer Service Leaders Webinar Series


As a VP/Customer Service Director, do you know how to use metrics and key performance indicators (KPIs) to turn your organization around?

Are you struggling with what you should measure and how to do it?

At this Webinar, you will learn to:

  • Utilize metrics to hold people more accountable; who to reward, who to warn and who to terminate
  • Reduce the amount of time you spend building and running reports
  • Build incentives into your organization to change behavior
  • Proactively identify trends and patterns to take corrective action when necessary

Attend this Webinar and receive a complimentary series of White Papers on how to better utilize Reports, Metrics and KPIs to reduce call volume and costs and increase customer satisfaction.

This complimentary and informative Webinar is hosted by Giva, Inc.


Click here to Register.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms