KPIs to Reduce Call Volume & Increase Customer Satisfaction
Posted: November 20, 2010
Last Update: November 20, 2010
As a VP/Customer Service Director, do you know how to use metrics and key performance indicators (KPIs) to turn your organization around?
Are you struggling with what you should measure and how to do it?
At this Webinar, you will learn to:
- Utilize metrics to hold people more accountable; who to reward, who to warn and who to terminate
- Reduce the amount of time you spend building and running reports
- Build incentives into your organization to change behavior
- Proactively identify trends and patterns to take corrective action when necessary
Attend this Webinar and receive a complimentary series of White Papers on how to better utilize Reports, Metrics and KPIs to reduce call volume and costs and increase customer satisfaction.
This complimentary and informative Webinar is hosted by Giva, Inc.