Winning Strategies for Purchasing IT Help Desk Software/Cloud

As a CIO/IT Director, are you and your team prepared to engage with IT help desk software vendors to make a new purchase or upgrade?

Do you know all the right questions to ask?
Do you have access to the most current analysis tools available?
Can you effectively coach your team?

At this Webinar, you will learn:
* Preparation is the key to successful vendor engagement and negotiations
* Avoid mistakes that most experienced CIOs/IT Directors make that cost a lot of time and money
* Effectively coach your team on how to shortlist the right group of IT help desk software vendors for a rigorous vetting process

Sign-up for this Webinar and receive a complimentary five-week minicourse subscription to winning negotiation strategies, tactics and lessons in an Executive Summary easy-to-digest format.

Sign up for the Webinar at

This complimentary and informative Webinar is hosted by Giva, Inc. and CDC Global Services.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms