The #4 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is to determine the problems with your current call tracking system.
Before you begin documenting feature needs and requirements for a new call tracking system, it is important to thoroughly understand why the current system is not working well. We suggest that you play the role of an outside consultant with no agenda. Do not begin with the premise that all your problems will be solved with a new call tracking system. It is more important to understand exactly what is wrong with the current system and determine if it can be fixed.
Click "Download White Paper" to read more about how to determine the problems with your current call tracking system.