Compare TCO of All Vendors

Cloud Computing for IT Help Desk & Customer Service/Support

Compare Total Cost of Ownership (TCO) of All Vendors

 

Webinar Key Point #7

The #7 Key Point we discuss in the "Winning Strategies for Purchasing IT Help Desk and Customer Service Software or Cloud Computing" webinar is to compare the total cost of ownership of all vendors.

It is generally very easy to determine the acquisition costs of purchasing a call tracking system. However, it is more difficult to determine the ongoing lifetime costs. For example, there are enormous amounts of labor required to generate reports with many tools. Also, your company may need one or two people for routine maintenance, report generation and ongoing configuration/customization.

Ask each vendor on your short list to prepare an estimated Total Cost of Ownership (TCO) over four years, so you can study their assumptions. Ask them to consider all the acquisition and lifetime costs of ownership. This will help you better compare vendors "apples to apples" and understand the true lifetime TCO of a new call tacking system.

Click "Download White Paper" to read more about how to compare the total cost of ownership of all vendors.

Download White Paper

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use