What Do CIOs Think About Every Day?

Four Sources of Check Signer Pain  SaaS IT Help Desk & Customer Service Cloud Computing

 

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> "Who Should I Reward, Warn or Terminate?"

What do check signers secretly think about every night before going to sleep? They want to know who should they reward, warn or terminate. The best and brightest leaders are fair and decent people; and they want to reward, warn and terminate using objective data (i.e. KPIs/metrics). However, they often cannot obtain this information at all; or they cannot obtain it very easily from most call tracking systems.

Check signers want their companies to be well oiled machines with the most exceptional talent. Check signers need to know how to objectively measure performance so that they can understand which employees are the most valuable and the least valuable. Check signers want to know:

> Who is providing the highest levels of customer satisfaction?

> Who is the most responsive to customers?

> Who is consistently meeting or exceeding service level agreements (SLAs)?

> Who is contributing the most highly rated knowledge articles over time?

> Who is resolving the most difficult customer problems?

Click "Download White Paper" to read more about how to determine if Check Signers have significant pain.

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Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 50% increase in productivity by using Giva's integrated custom forms
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use