Calculate Total Cost of Ownership of IT Help Desk Software

Four Sources of Check Signer Pain -  SaaS Hosted IT Help Desk & Customer Service Cloud Computing

 

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> Labor Intensiveness is Painful

Check signers do not want to spend money on people to manage and maintain software applications. Instead, they prefer automation, simplicity and easy to use administration for configuration and customization. They are interested in getting their KPIs/metrics without having to train people to use report writers and sending staff away on expensive business trips to "Report Guru" school.

Check signers also know that often project teams overlook the true total cost of ownership of owning software. They know this by just looking at all the money the company spends for consultants to configure, customize and otherwise maintain software applications. Software is often built to be almost infinitely flexible, but it comes with a significant price tag of complexity, requiring custom coding or specialized consulting skills.

 

Click "Download White Paper" to read more about how to determine if Check Signers have significant pain.

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Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms