Cloud Customer Service Knowledge Base Search String Report

Posted: July 3, 2012

Last Update: December 10, 2022

This report will also show you the search strings that were used in searches so you can make sure that your database of knowledge articles is meeting the need of searches.

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Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Outsourced Call Center, Insights For CIOs & IT Directors , Help Desk Best Practices, Customer Service Best Practices