Posted: July 8, 2012 6:31 AM
Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Legal, Hospitals, Customer Service Best Practices
Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Legal, Hospitals, Customer Service Best Practices
This report will help you determine the workload across all your agents whether they are Level 1, 2 or 3.
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