25-Question Service Desk/IT Help Desk Assessment Excel
Posted: January 20, 2014
Last Update: January 20, 2014
This 25 Question Assessment Excel provides a simple and quick method for gauging the maturity level of your Service Desk/Help Desk
This Service Desk/Help Desk Assessment Excel tool has 5 sections:
- Processes & Best Practices-How well defined and documented are the Service Desk/Help Desk processes?
- Organizational Integration-Is the Service Desk/Help Desk a valuable contributor to organization success?
- Technology Optimization-How mature are technology solutions?
- Staff Development-What is the professional level and commitment of the Service Desk/Help Desk staff?
- Information Management-How well does the Service Desk/Help Desk utilize metrics for customer satisfaction, call reduction, root cause and self-improvement?