Giva & Customer Service in a Changing World

Posted: August 14, 2015

Last Update: August 14, 2015

Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Outsourced Call Center, Insights For CIOs & IT Directors , Business

If there is one thing that is constant in this day and age, it is change. Today's business pace demands perfectly smooth transitions or large amounts of money can be lost from interruptions in productivity. The optimal part of change is growth. If growth is the goal, then improving customer service should be top priority. According to author Seth Godin, "Customer service, like everything an effective organization does, changes people. Announce the change you seek, then invest appropriately in a system that is likely to actually produce the outcomes you just said you wanted." In order to have the best customer service, your company needs to have the best and most up to date software that addresses your customer service needs.

Time for Changes in Customer Service

At Forrester Research Kyle McNabb says, "Frankly, if your firm isn't taking action to relentlessly pursue CX improvement, to become customer obsessed, you're making a mistake."

With Giva cloud-based software, your company can have that kind of customer service, the kind that will have your customers take notice!

Giva has:

Intuitive Design

Your team will be able to create customer service tickets fast–in just two "clicks"
Use quick ticket for recurring problems
Unlimited categories and subcategories already in software
Extensive knowledge base
When you use Giva's knowledge base software, customers can search and resolve problems when convenient for them

Powerful Reporting

Favorite reports are displayed in the main navigation
Most Giva reports have charts to visually communicate and summarize the data
Extremely easy to use and does not require a company reporting guru
Measures team productivity.

Highly Flexible Customization

Quickly import employees or customers
All point and click with no programming required
Easy to customize with just a few steps
With Giva customer service software, you can define business rules and customize the workflow based upon how your customer service support organization works

Interactive Dashboard

Easy to understand icons
Many options of charts, access to views of real time information
Create a visually driven home page
With Giva, nothing will ever again "fall through the cracks". We give your IT and service desk teams a laser like focus

Learn more at https://www.givainc.com/customer-service-software/