How Healthcare Providers are Improving Patient Interaction

Healthcare Customer Service Technology

The healthcare industry is continually adopting digital means and measures as a way to improve both fundamental organizational procedures as well as medical procedures. When thinking about customer service with regard to the healthcare field, one usually imagines face-to-face interaction between doctors and patients, bedside manner, etc. One particular digital tool that is now being used to refine and enhance healthcare customer service is MyChart.

Rapidly gaining in popularity, MyChart is a digital service being implemented by healthcare providers which allows for constant conversation between doctors and patients. The additive of 24 hour availability allows users to contact their medical professionals at any point in the day. The same can be said for the healthcare professionals: those treating patients can message their patients to check in, start new medications, give reminders, or even just give peace of mind, all done in real-time.

This increased communications availability improves doctor-patient relationships, and ensures some level of emotional security knowing your healthcare professional is always available via MyChart. The service eliminates calls to the doctor's office, or their assistants; and for increased convenience, MyChart has also been developed for mobile applications.

In the U.S. alone 70 percent of people have smartphones, therefore healthcare providers' adoption of seamlessly interactive services is the best measurement to reach and stay connected with their customers and patients regardless of proximity. With more digital implementation, customer service will increase in quantity and quality. Soon it will not only be limited to direct messaging, but expand to scheduling appointments, refilling prescriptions, and paying bills, among other services, building a fundamentally sound and interactive system for the utilization of providers, customers and patients alike.

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms