Keeping Ahead of Increased Telehealth Customer Service Demand

Keeping Ahead of Increased Telehealth Customer Service Demand

Photo Attribution: Viktoria Kazakova/

Attention telehealth and telemedicine providers:

With the advent of COVID-19, it can be very difficult to meet the demands of new and exponentially scaling patient requests for service. Have you been able to effectively assist your patients using your telehealth platforms? Is any aspect of your telehealth customer service suffering or falling through the cracks? Are you successfully handling new daily challenges with patient onboarding or technical telehealth service issues? Our nation has risen to the task in crises past, and this is yet another opportunity to prove our collective ingenuity and creativity in its attempt to manage the COVID-19 pandemic.

Giva is ready to immediately handhold and assist your organization with its proven and established HIPAA compliant patient customer service center to seamlessly help telehealth and telemedicine organizations to:

  • Rapidly create a customized HIPAA compliant cloud application to connect and serve patients and healthcare providers

  • Establish secure, rapid and successful patient onboarding and ongoing platform use issues, etc. (i.e all non medical issues)

  • Manage and lower contact volume by providing a secure patient self-service portal

  • Prioritize patient requests based upon rules with automatic routing

  • Provide access to knowledgebase tools for consistent and accurate information

  • Streamline processes

  • Access real time reports and dashboards to enable decision makers to take proper next steps

If your organization has found itself missing some key components to excellent telehealth customer service, Giva excels in resolving these issues very quickly with its HIPAA compliant cloud application to get you up and running fast. Giva will also sign your Business Associates Agreement (BAA) insuring that your organization is 100% HIPAA compliant.

To learn more about our features and benefits as well as view instructional videos of Giva's patient customer service center application check out our website. Trials and demos are available at the touch of a button. Giva is very intuitive and easy to set up and use in just hours.

Giva is ready to help you so you can focus 100% on providing a high quality telehealth experience for your patients.

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms