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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

5 Types of Help Desk: Which is Right For You?

5 Types of Help Desk: Which is Right For You

Help desks are typically grouped according to their form of deployment, the size of a client's business and whether the software's source code is accessible and easy to alter. When searching for the perfect help desk, you must take these elements into consideration. The following is an explanation of the five main types of help desk software currently on the market.

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How Fax Machines Today Can Still Allow Cyber Attacks

How Fax Machines Today Can Still Allow Cyber Attacks

In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. The team sent a fax containing malware disguised as an image to the machine, which stored the document, and gave the researchers access to all the computers on the network.

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Upcoming CIO Events in Canada for 2019

Upcoming CIO Events in Canada for 2019

Canadian companies today need IT leaders that are capable of adapting to the rapidly changing technology landscape and can promote information sharing and networking. Consequently, CIOs aim to stay up to date with new technologies and best practices through annual events. Below is a list of upcoming CIO events in Canada for the year 2019.

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Upcoming Canada 2019 Healthcare Security and Innovation Events

Upcoming Canada 2019 Healthcare Security and Innovation Events

In 2018, Canada witnessed some revolutionary changes to its laws regarding healthcare and data security. However, a report released in 2018 revealed it was also the country with the third most cyber security breaches. Consequently, it is important that healthcare organizations keep working towards stronger security measures while simultaneously improving the patient experience. Giva has compiled the following list of upcoming events in Canada focused on healthcare security and innovation:

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Upcoming CIO Conferences in the US for 2019

Upcoming CIO Conferences in the US for 2019

As the increase in digital technology opens up new business potential, revenue and growth, the role of the CIO is becoming increasingly complex and integral. Consequently, it is crucial that CIOs hone required skills as well as remain up to date with the constant changes in technology. The following is a list of upcoming CIO events in the US for the year 2019:

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Upcoming Canada Cybersecurity Events for 2019

Upcoming Canada Cybersecurity Events for 2019

In recent years, Canada has been working towards making itself more secure and protected by enforcing new cybersecurity legislation and protocols. However, one of the main reasons why the public remains ignorant on such a vital issue is due to a lack of knowledge sharing. Consequently, annual summits and conferences provide a platform for the government and industry experts to educate and raise awareness. The following is a list of upcoming cybersecurity events happening in Canada in 2019:

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Upcoming 2019 Healthcare Security Events in the US

Upcoming 2019 Healthcare Security Events in the US

Cyber security is a growing concern for healthcare entities in the US. The fear of threats has encouraged healthcare providers to connect and collaborate to protect themselves and the data of their patients from attackers. The following healthcare security events are some great opportunities for collaboration on the issue:

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Upcoming U.S. Cyber Security Events for 2019

Upcoming US Cyber Security Events for 2019

2018 witnessed an increase in cyber security awareness by the government, private organizations and the general public. People now care more about data security and hold organizations accountable when they fail to protect it. For this reason and many others, 2019 will be jam packed with cyber security conferences and events. The following is a list of upcoming cyber security events happening in 2019:

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4 Cyber Security Predictions for 2019

4 Cyber Security Predictions for 2019

In spite of breakthroughs in technology and cybersecurity, 2018 witnessed a significant number of high-profile breaches. In response, the cybersecurity industry is evolving, with both users and providers becoming more security conscious. The following are 4 cybersecurity predictions that are expected to continue into 2019:

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4 Compelling Reasons to Outsource Your IT Help Desk

4 Compelling Reasons to Outsource Your IT Help Desk

While keeping your help desk close to home may have its advantages, sometimes its processes become too much to handle and outsourcing your service desk begins to appear like a better option. Listed below are several advantages to consider for outsourcing your help desk to a third party vendor.

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