Executive IT Insights: Navigating Business, Tech, and Security

Explore "Executive IT Insights," delving into the executive realm of information technology. Our blog category is your gateway to business strategies, tech trends, and security insights. Whether you're an IT director, CIO, or executive, join us for a nuanced perspective on navigating the digital era.

14 Challenges in IT That Teams Are Facing in 2024

Challenges in IT

Photo Attribution: Na_Studio/Shutterstock.com

In 2024, IT Service Management teams are facing more challenges than ever. In this article, we review the top 14 challenges in IT that many leaders and CIOs are saying they're struggling with. We also suggest what can be done to resolve these issues.

[Read More]

"Fit for Use" Service Delivery Fully Explained

Fit for Use

Photo Attribution: FGC/Shutterstock.com

In IT service delivery and other customer service initiatives, the principle of "Fit for Use" goes beyond mere functionality. It helps to assure that provided solutions not only meet predefined objectives but also align seamlessly with the needs and expectations of end-users.

[Read More]

IT Organizational Charts: 11 Examples for Any Business

IT Organizational Charts

Photo Attribution: Iconic Bestiary/Shutterstock.com

Nearly every business now relies on technology, and technologies never run absolutely perfectly. Maintenance is always necessary, which can include repairs, upgrades, and security fixes. These requirements and tasks fall under the category of Information Technology (IT). And so, any organization needs to consider IT initiatives when planning their business strategies.

[Read More]

10 Benefits of an AI Knowledge Base and 8 Top Providers

AI Knowledge Base

Photo Attribution: ProStockStudio/Shutterstock.com

A Knowledge Base is a useful asset for customer service and IT Service Management (ITSM) teams. These can be used internally or externally, in the form of self-help or self-serve solutions for customers.

However, one of the main challenges in developing and publishing a Knowledge Base has been the amount of work involved in pulling together the information required. Now, with an AI Knowledge Base, organizations can more quickly and easily create and publish a Knowledge Base and keep it updated.

[Read More]

AI Knowledge Management: What It Is and Comparing 9 Top Solutions

AI Knowledge Management

Photo Attribution: VectorMine/Shutterstock.com

Almost every company can benefit from using a knowledge base. But the advent of AI technologies are taking the traditional processes of Knowledge Management to a new level of benefit for support teams and businesses

[Read More]

What is AI Ticketing and 10 of Its Benefits to Customer Support Businesses

AI Ticketing

Photo Attribution: VectorMine/Shutterstock.com

AI ticketing is a powerful way to leverage Software-as-a-Service (SaaS) tools that incorporate AI-powered chatbots and AI-based systems to handle customer queries, resolve problems, and find answers to questions customers have.

[Read More]

10 Exceptional IT Service Catalog Examples

IT Service Catalog Examples

Photo Attribution: Designsells/Shutterstock.com

IT departments have many plates to juggle. Anything that can help keep them focused on their primary function of maintaining the technology environment in an organization might be welcomed. An IT Service Catalog can be such a tool.

[Read More]

What is IT Financial Management (ITFM): Best Practices and Tools

IT Financial Management

Photo Attribution: wan wei/Shutterstock.com

When it comes to drafting up the yearly budget, IT organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There is always more money to be saved.

[Read More]

What is Help Desk Software Used For: From Basics to Benefits

Help Desk Software Dashboard

In today's digital age, customer expectations are continually rising, demanding swift and efficient responses from businesses. Help desk software has emerged as a pivotal tool in addressing these demands. It offers high-level value by streamlining communications and enhancing customer experience. But what is help desk software truly designed for, and how can it benefit your business? In this article, we work to guide businesses in making the right choice in a world where every customer interaction counts.

[Read More]

Help Desk vs Desktop Support: Comparing ITSM Delivery

Help Desk vs. Desktop Support

When it comes to technical support, there are two main options: Help Desk and Desktop Support. These can be in-house/on site or delivered remotely via third-party cloud-based software (SaaS) solutions. There is often some confusion over the use of the terms Help Desk and Desktop Support.

[Read More]

 

1   2   3   4   5   6   ...   12     Older Entries