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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

4 Human Errors in Cyber Security

Human Errors in Cyber Security

Human error is inevitable, and that is exactly what hackers count on. One slip-up can result in the loss of large amounts of data and cause a company to lose its credibility in the eyes of its customers. Overspending on high tech systems while neglecting employee training in cyber security is a poor strategy that will prove ineffective. It is also the main reason why human error is a leading cause of cyber attacks. Although it is not possible to completely eliminate human error, seeking ways to minimize it as much as possible will help reduce the occurrences of security breaches. In order to be able to do that, it is important to know the main sources of human error and how to avoid them.

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7 Best Practices for Knowledge Management Organizational Culture

Knowledge Management Best Practices

The effective implementation of Knowledge Management (KM) can reap great rewards. A decrease in expenses will take place even if an increase in revenue does not occur. However, the reality is that not all businesses are capable of building successful KM databases and most of their issues lie with organizational culture. Here are seven best practices in organizational culture that can help in ensuring a lucrative KM initiative:

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5 Ways the CIO Role Has Changed

Ways CIO Role Has Changed

Throughout recent years, the role of the CIO has been subjected to many rapid changes and developments. The continuously evolving technological advances in the workplace play a major part in this, but so do many other factors. The following are five ways that have contributed to the evolution of the CIO role over the years:

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CIO Events in the US for 2018

CIO Conferences and Summits 2018

2018 is proving to be a promising year for CIO development and innovation. CIO events are bringing more opportunities to the table, as participants are provided with time to network, meet and collaborate on bigger initiatives. Below is a list of the upcoming CIO events occurring in the US throughout the remainder of 2018:

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4 Ways Governments Can Improve Service Level Agreements

Improving Service Level Agreements

Service level agreements (SLA) are formal agreements made between two or more parties as it pertains to a particular service. These documents provide guidelines for both the provider and the consumer during the life of a specified contract. A subsidiary of the Canadian Government, called Shared Services Canada (SSC), was formed in 2011 and took aim at adjusting certain parameters around SLAs within the Government of Canada in order to ensure efficiency.

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Military War-Games: The New Healthcare Vulnerability Tests

Wargames Cybersecurity HIPAA Protection

The HIPAA Security Rule has a set list of requirements for covered entities to adhere to, all of which aim to ensure that organizations housing sensitive personal health information (PHI) are able to secure themselves against potential hackers. One of the conditions for being considered HIPAA compliant is to identify and protect against reasonably anticipated threats. 2017 was a year full of international cyber attacks, which heavily affected health care functions worldwide. Consequently, a new tactic that emerged and is currently being adopted by a growing number of healthcare entities is the use of military war-games to test the strength of cyber security barriers. This consists of a simulation of events that are controlled by the players in the game (in this case, hackers VS defenders).

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3 Lessons Learned from 2017 HIPAA Violations

2017 HIPAA Data Breach & Violations

Even though HIPAA awareness and training is in abundance all across the US, the Department of Health and Human Services received 1,996 breaches in only the first half of 2017. It seems that no matter how hard organizations try, they continue to fall victim to breaches and attacks and do not take sufficient corrective measures to avoid future issues. In response, we have compiled a list of some of the most important lessons learned from 2017 HIPAA violations:

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Top 5 Customer Service Trends in 2018

2018 Top Customer Service Trends

The year 2017 witnessed many significant changes and developments in the customer service industry. Customer service professionals are always looking for ways to keep with the times and meet the constantly evolving customer demands. This is because it is expected that within approximately two years time, customer experience will surpass cost and product as a key brand differentiator. Below is a list five predicted trends in customer service that may appear in 2018:

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2 Important Ways to Help Healthcare Professionals Warm to Technology

Healthcare Patient Interaction Technology

As the healthcare industry begins to adopt more widespread technology, healthcare professionals must adapt to the growing tide of technological reliance. "Physicians are slow to change - until they see the data," said Mayo Clinic chief executive John Noseworthy, during a conversation at healthcare startup incubator Matter in Chicago, Illinois. In order to pique interest, healthcare providers must show physicians the positive effects that technological adoption can have on patients' well-being:

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5 Signs it is Time to Change Your Help Desk

Help Desk Problems & Issues

Have you noticed that your help desk can no longer support your organization's efficiency levels? Are its service levels at a constant decline? Do you feel that you can receive better value for your money from a better and more accommodating help desk? Here are five indications that your current help desk is no longer the best option for your organization:

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