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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

3 Tips to Prepare for 2016 HIPAA Audits

HIPAA Audits

The U.S. Health and Human Services (HHS) Office for Civil Rights (OCR) first began conducting HIPAA audits in 2014 and is continuing with phase two this year. The purpose of these audits is to ensure the protection of each individual's personal information. The second phase examines decryption and encryption, facility access controls, and additional high risk areas that have yet to be specified. If your company is being audited, it will receive an audit notification letter from the OCR and should plan for an estimated 30 to 90 day procedure.

With this knowledge, your company can begin to prepare for the assessments to make certain that you are ready.

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Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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Healthcare Customer Service

Healthcare & Patients Customer Service

Good customer service is important in any industry, but especially in healthcare. Businesses in the healthcare industry need to put more emphasis on providing patients with good customer service. Patients are essentially the customers of the healthcare industry and their happiness is key. Providing better customer service will go a long way towards improving healthcare.

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HIPAA Omnibus & Research

HIPAA Omnibus Research

When the HIPAA Omnibus Rule went into effect in 2013, it brought some interesting changes involving liability where covered entities and their business associates were concerned. The Omnibus Rule also brought some changes to the requirements for using PHI in medical research. Here is an overview of HIPAA Omnibus and what it means for researchers.

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Healthcare Cloud Security & Transparency Best Practices

Healthcare Cloud Security Best Practices

As of late, the healthcare industry has become the target to hackers trying to steal patients' private information such as social security numbers and health records. Now more than ever, healthcare organizations must do all they can to keep patient information secure. Using software in the cloud can provide many benefits, but with the sensitivity of healthcare records, organizations might be hesitant to move to the cloud. However, cloud software companies are rising to this challenge, making switching to using the cloud for health IT a more viable option.

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Change Management with an eHealthRecord

eHealthRecord

If your business requires working with an eHealthRecord (EHR), consider investing in some change management software to help out your IT department. Having a change management module as part of your help desk will make it easy for employees to put in a Request for Change (RFC) for the eHealthRecord. Change management has many benefits for any IT department.

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Healthcare and The Cloud

Cloud Healthcare Applications Security

The healthcare industry is moving towards using the cloud. More and more healthcare CIOs are choosing cloud systems for their businesses. Storing data in the cloud makes it easier to access and easier to share. Still, there have been some concerns about how secure the cloud is and if using the cloud is HIPAA-compliant. The transition to using the cloud is underway, so let us take a closer look at healthcare and the cloud.

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Is Your Company a HIPAA Business Associate?

HIPAA Covered Entities & Business Associates

HIPAA laws concerning the privacy and security of health information are quite strict. Currently, business associates of HIPAA covered entities must also be HIPAA-compliant. Most businesses are aware whether or not their company is a HIPAA covered entity or not, but what about a HIPAA business associate? If you signed a HIPAA business associate agreement (BAA), defined here, then you are definitely a business associate. The following are some of the instances where there might be some questions:

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The Importance of Knowledge Management

Benefits of Knowledge Management

Effective knowledge management (KM) is essential to almost any business. Regardless of its size or subject matter, a company should use the knowledge it possesses in the most effective way possible. Techopedia gives a detailed definition of KM here, but essentially KM is about sharing information and applying it to situations. KM helps to create a sort of "knowledge network" so that when someone does not know something, they have an easy way to find an answer. Here are some reasons why KM is important for businesses:

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Healthcare & HIPAA Data Breaches

Healthcare & HIPAA Data Breaches

The Health Insurance Portability and Accountability Act (HIPAA) was passed in 1996. Coming up on twenty years later, HIPAA is not a new concept, but there are some ongoing issues. In 2009, HIPAA was joined by the Health Information Technology for Economic and Clinical Health Act (HITECH). This additional legislature brought changes to how HIPAA is enforced and the penalties that HIPAA non-compliance incurs. The Department of Health and Human Services has an Office of Civil Rights (OCR) that is responsible for enforcing HIPAA. Non-compliance with HIPAA is most evident after a data breach. Healthcare systems that suffer a data breach are investigated by OCR and fined large amounts of money for HIPAA violations. Let us examine healthcare and HIPAA data breaches and what they mean for the businesses that experience them.

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