Healthcare organizations must remain vigilant to defend against critical IT situations, while always placing the need for increased security, protection of sensitive patient data and meeting regulatory compliance at the top of their lists. Implementing a well-rounded cloud system can help with this and more.

According to a recent NTT Data report on cloud cultures, "nearly 61 percent of organizations in the US and Canada are committed to implementing cloud adoption as quickly as possible." Though when it comes to implementing cloud services, the report notes that cultural change presents the greatest roadblock. This is despite an organization's commitment to moving enterprise applications to the cloud in an efficient manner.

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Telehealth is quickly revolutionizing healthcare, as it has learned to adapt and provide increased remote services to those who are unable to access them in person for a variety of reasons. The innovative service ensures continued access to medical care for home or bed-bound patients, from the comfort of their homes.

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The drastic spread of the COVID-19 virus has led to a necessity of physical distancing, especially in the overwhelmed field of healthcare. This emerging situation has created opportunity for innovation in technology to assist healthcare providers. While there are strides being made in data management and telehealth, hackers are revealing gaps in cybersecurity by continuous attacks on medical organizations, as well as unsuspecting companies and individuals. The FBI has stated that the number of cyber crime reports has quadrupled when compared to the months prior to the COVID-19 crisis. Bitdefender also reports a 475% increase in cyber criminality in the month of March in comparison to February 2020 due to the pandemic. As technology is redefining the medical field, anti-virus and service management corporations could start redefining cybersecurity. Currently, companies have to be vigilant against the following types of attacks from cyber criminals:

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Attention telehealth and telemedicine providers:

It can be very difficult to meet the demands of new and exponentially scaling patient requests for service. Have you been able to effectively assist your patients using your telehealth platforms? Is any aspect of your telehealth customer service suffering or falling through the cracks? Are you successfully handling new daily challenges with patient onboarding or technical telehealth service issues?

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Attention commercial and academic medical testing labs:

In light of COVID-19, how is your testing lab set up to securely, quickly and easily sync results and tracking information with local hospitals and healthcare organizations while performing ongoing, exponentially growing testing? As our nation continues to navigate into deeper waters in its attempt to manage the COVID-19 pandemic, this is an opportunity for your organization to meet this unexpected challenge and create a HIPAA compliant tracking system that will provide:

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There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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The COVID-19 pandemic has pushed many healthcare providers to augment their physical clinics with telehealth options for their patients. Telehealth may be transforming into an important healthcare sector itself and the need to establish strict, comprehensive and applicable guidelines is now even more vital for the healthcare industry.

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Individuals looking to partake in telehealth appointments often do so for its various conveniences that limit the need to travel from the comforts of home. Many patients have become accustomed to care that resembles that of an in-person appointment. Though the quality of patient care is of the utmost importance, the user experience is also important encompassing everything from making a booking to after-care.

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Telehealth allows one to receive basic or specialized care over the phone or by video conference. This is ideal for patients with mobility issues, easing the anxiety of in-person visits during high-risk times, and for those who do not have an appropriate form of transportation to receive in-person care. It also helps to reduce wait times, a benefit for both the patient and provider.

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