Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

When Must an App be HIPAA Compliant?

When Must an App be HIPAA Compliant

In recent years, there has been a surge in the number of health apps being developed and there is no indication that this will slow down anytime soon. In the second quarter of 2019, the number of available iOS health apps reached 47,878, almost a six percent increase over the previous quarter. This number only represents the App Store. Moreover, with the spread of HIPAA compliant home speaker devices like Alexa, it has become extremely important to understand when apps are subjected to HIPAA compliance.

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4 Compelling Reasons to Make Giva Your Service Management Solution

4 Compelling Reasons to Make Giva Your Service Management Solution

For two decades, Giva has been offering its cloud software Service Management Suite™ at an affordable price, with options that can accommodate teams, small and medium businesses and large enterprises. In spite of the industry's competitive nature, Giva plays a major role in its customers' growth and expansion projects by providing Agile customer service help desk, service desk, asset management, knowledge management and IT change management software. Here are just a few reasons why Giva could truly be the bridge to your breakout success.

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The MetroHealth System Launches New Giva HR Employee Interface

The MetroHealth System Launches New Giva HR Employee Interface

On Monday, August 19th, Giva customer, The MetroHealth System, launched a new internal Human Resources (HR) service using Giva's HIPAA compliant SaaS Customer Self-Service Portal. The MetroHealth System has for the past five years already been utilizing Giva's Service Management Suite™ in the cloud for their IT Service Desk and a number of other departments such as Facilities and Environmental Services. They are now pleased to be expanding their services by offering Giva's Customer Self-Service Portal to their employees in an effort to offer streamlined HR services.

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3 Important Ways Electronic Health Record Access Can Be Improved

3 Important Ways Electronic Health Record Access Can Be Improved

The use of online health records has risen by 24 percent. A study conducted by the Office of the National Coordinator for Health Information Technology (ONC) has revealed many informative and significant results related to the personal use of online medical records. Below is a summary of the most significant three:

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3 Vulnerable Areas Where Healthcare Security is Still Lacking

3 Vulnerable Areas Where Healthcare Security is Still Lacking

The multichannel nature of healthcare today has made it susceptible to both physical and virtual forms of attack. While cybersecurity is increasingly becoming a major concern for healthcare entities, there are many areas of weaknesses that have yet to be taken care of. They include:

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6 Legal Updates Affecting Healthcare Security in 2019/2020

6 Legal Updates Affecting Healthcare Security in 2019 2020

In recent months, a large number of states have sought to improve their healthcare security in various ways. Each of the following amendments and laws that have been passed tackles a different aspect of personal information protection including PHI and other sensitive data. But the list below is not only limited to the laws themselves, rather it includes any precedents that may have a significant effect on how healthcare is dealt with in the future.

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Healthcare Data Access Regulation: How Organizations are Encouraging Employee Error

Healthcare Data Access Regulation How Organizations are Encouraging Employee Error

Over the last few months, organizations have witnessed a whirlwind of new cyber attacks and breaches. Healthcare providers have long blamed most breaches on employee error and negligence, with various studies and reports revealing that the majority of healthcare breaches are a result of internal actors. And while this may be partially true, the fact remains that many organizations contribute to the problem themselves. Not through a lack of training or resources, but through a lack of proper data access regulation.

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Healthcare Data Security in the Age of Precision Medicine

Social Media A Direct Path to Better Customer Service

Pharmacogenomics, or the study of the human genome's response to drugs, originated in the late 1990s. It has continued to grow and culminated in what we call today precision medicine. Precision medicine includes the in-depth analysis of the genomic data and DNA sequencing files of an individual and his/her lineage for generations. This genetic information is used to select personalized treatment options.

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How Fax Machines Today Can Still Allow Cyber Attacks

How Fax Machines Today Can Still Allow Cyber Attacks

In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. The team sent a fax containing malware disguised as an image to the machine, which stored the document, and gave the researchers access to all the computers on the network.

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Hospitals Fail at HIPAA PHI Request Regulations

Hospitals Fail at HIPAA PHI Request Regulations

A recent Yale study revealed that a large number of American hospitals fail to provide patient records upon request. The research was based on simulated patients requesting medical records and was conducted in 83 of the best hospitals in the US, all of which have independent medical records request processes and medical records departments, reachable by phone.

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