Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Roadblocks, Solutions and Benefits of Successful Cloud Integration in Healthcare

Roadblocks Solutions and Benefits of Successful Cloud Integration in Healthcare

Photo Attribution: Andrew Rybalko/Shutterstock.com

Healthcare organizations must remain vigilant to defend against critical IT situations, while always placing the need for increased security, protection of sensitive patient data and meeting regulatory compliance at the top of their lists. Implementing a well-rounded cloud system can help with this and more.

According to a recent NTT Data report on cloud cultures, "nearly 61 percent of organizations in the US and Canada are committed to implementing cloud adoption as quickly as possible." Though when it comes to implementing cloud services, the report notes that cultural change presents the greatest roadblock. This is despite an organization's commitment to moving enterprise applications to the cloud in an efficient manner.

[Read More]

4 Cautions to be Aware of Before Using Telehealth

4 Cautions to be Aware of Before Using Telehealth

Photo Attribution: My Portfolio/Shutterstock.com

Telehealth is quickly revolutionizing healthcare as the world struggles against the COVID-19 pandemic. The innovative service ensures the implementation of self-isolation for viral and non-viral patients, while giving them continued access to medical care from the comfort of their homes.

[Read More]

Cybercriminality Trends During the COVID-19 Pandemic

Cybercriminality Trends During the COVID 19 Pandemic

Photo Attribution: ra2 studio/Shutterstock.com

The drastic spread of the COVID-19 virus has led to a necessity of physical distancing, especially in the overwhelmed field of healthcare. This emerging situation has created opportunity for innovation in technology to assist healthcare providers. While there are strides being made in data management and telehealth, hackers are revealing gaps in cybersecurity by continuous attacks on medical organizations, as well as unsuspecting companies and individuals. The FBI has stated that the number of cyber crime reports has quadrupled when compared to the months prior to the COVID-19 crisis. Bitdefender also reports a 475% increase in cyber criminality in the month of March in comparison to February 2020 due to the pandemic. As technology is redefining the medical field, anti-virus and service management corporations could start redefining cybersecurity. Currently, companies have to be vigilant against the following types of attacks from cyber criminals:

[Read More]

The Must Knows About Preparing for a HIPAA Compliance Audit

The Must Knows About Preparing for a HIPAA Compliance Audit

Photo Attribution: Creative Thoughts/Shutterstock.com

The U.S. Health and Human Services (HHS) Office for Civil Rights (OCR) first began conducting HIPAA audits in 2014. The purpose of these audits is to ensure the protection of each individual's personal health information (PHI) by minimizing the possibility of data breaches.

Equipped with the following knowledge, your company can begin to prepare for the assessments in an effort to ensure that you are ready when notified of a future audit.

[Read More]

Keeping Ahead of Increased Telehealth Customer Service Demand

Keeping Ahead of Increased Telehealth Customer Service Demand

Photo Attribution: Viktoria Kazakova/Shutterstock.com

Attention telehealth and telemedicine providers:

With the advent of COVID-19, it can be very difficult to meet the demands of new and exponentially scaling patient requests for service. Have you been able to effectively assist your patients using your telehealth platforms? Is any aspect of your telehealth customer service suffering or falling through the cracks? Are you successfully handling new daily challenges with patient onboarding or technical telehealth service issues? Our nation has risen to the task in crises past, and this is yet another opportunity to prove our collective ingenuity and creativity in its attempt to manage the COVID-19 pandemic.

[Read More]

How Secure and Scalable Is Your Lab Testing Tracking System?

How Secure and Scalable is Your Lab Testing Tracking System

Photo Attribution: 3D generator/Shutterstock.com

Attention commercial and academic medical testing labs:

In light of COVID-19, how is your testing lab set up to securely, quickly and easily sync results and tracking information with local hospitals and healthcare organizations while performing ongoing, exponentially growing testing? As our nation continues to navigate into deeper waters in its attempt to manage the COVID-19 pandemic, this is an opportunity for your organization to meet this unexpected challenge and create a HIPAA compliant tracking system that will provide:

[Read More]

3 Valuable Tips for Improving Customer Service in Telehealth Practices

3 Valuable Tips for Improving Customer Service in Telehealth Practices

Photo Attribution: eamesBot/Shutterstock.com

There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

[Read More]

Is Your Personal Health Information Safe Over Telehealth Platforms?

Is Your Personal Health Information Safe Over Telehealth Platforms

Photo Attribution: Tang Yan Song/Shutterstock.com

The COVID-19 pandemic is pushing many healthcare providers to augment their physical clinics with telehealth options for their patients. Telehealth may be transforming into an important healthcare sector itself and the need to establish strict, comprehensive and applicable guidelines is now even more vital for the healthcare industry.

[Read More]

3 Ways to Help Make Telehealth Simple and Secure

3 Ways to Help Make Telehealth Simple and Secure

Photo Attribution: Aleutie/Shutterstock.com

Individuals looking to partake in telehealth appointments often do so for its various conveniences that limit the need to travel from the comforts of home. Many patients have become accustomed to care that resembles that of an in-person appointment. Though the quality of patient care is of the utmost importance, the user experience is also important encompassing everything from making a booking to after-care.

[Read More]

What You Will Need to Set Up a Telehealth Practice: The Essentials

What You Will Need to Set Up a Telehealth Practice The Essentials

Photo Attribution: TierneyMJ/Shutterstock.com

Telehealth allows one to receive basic or specialized care over the phone or by video conference. This is ideal for patients with mobility issues, easing the anxiety of in-person visits during high-risk times, and for those who do not have an appropriate form of transportation to receive in-person care. It also helps to reduce wait times, a benefit for both the patient and provider.

[Read More]

 

1   2   3   4   5   6   ...   23     Older Entries