Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Importance of Knowledge Management

Benefits of Knowledge Management

Effective knowledge management (KM) is essential to almost any business. Regardless of its size or subject matter, a company should use the knowledge it possesses in the most effective way possible. Techopedia gives a detailed definition of KM here, but essentially KM is about sharing information and applying it to situations. KM helps to create a sort of "knowledge network" so that when someone does not know something, they have an easy way to find an answer. Here are some reasons why KM is important for businesses:

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Healthcare & HIPAA Data Breaches

Healthcare & HIPAA Data Breaches

The Health Insurance Portability and Accountability Act (HIPAA) was passed in 1996. Coming up on twenty years later, HIPAA is not a new concept, but there are some ongoing issues. In 2009, HIPAA was joined by the Health Information Technology for Economic and Clinical Health Act (HITECH). This additional legislature brought changes to how HIPAA is enforced and the penalties that HIPAA non-compliance incurs. The Department of Health and Human Services has an Office of Civil Rights (OCR) that is responsible for enforcing HIPAA. Non-compliance with HIPAA is most evident after a data breach. Healthcare systems that suffer a data breach are investigated by OCR and fined large amounts of money for HIPAA violations. Let us examine healthcare and HIPAA data breaches and what they mean for the businesses that experience them.

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The Giva Challenge: Giva Customers Are Talking! MetroHealth System

MetroHealth System

MetroHealth System, a hospital system providing quality care for over 175 years, has a history of constant growth and expansion. With humble beginnings in 1837 as the Cleveland, Ohio city infirmary, serving a population of 6,000 people, it experienced exponential growth with the arrival of the industrial revolution. Today, MetroHealth is one of the largest and most comprehensive public health systems in the country.

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5 Benefits of Workforce Diversity

Workforce Diversity

Workforce diversity entails that people from a mixture of cultures, ages, backgrounds, and races are working together. In recent studies, workforce diversity has been found to be valuable for public organizations and private firms. According to the IOSR Journal of Business and Management, these five factors are common benefits of workforce diversity:

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Top 5 Issues Facing Hospital CIOs Today

Technology Challenges for Healthcare/Hospital CIOs

Technology, such as cloud computing, is becoming increasingly attractive in the healthcare management industry. Hospital CIOs, however, now face the difficult task of optimizing new technology while still maintaining the healthcare industry's ethical standards. Here are the top five challenges faced by Hospital CIOs in implementing new technology:

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HIPAA Compliance Importance, Cloud Storage & Assessment Tool

HIPAA Compliance & Data Protection

With increasing data breaches happening every year at major companies like Kohl's, Abercrombie and Fitch, Cigna and Anthem, it is more important than ever to know if your company is HIPAA compliant or not. Federal law requires companies dealing with private health information, or any business that hosts this information on their servers, to be HIPAA compliant.

Even if your company does not need to comply with HIPAA regulations, it is a good idea to protect other sensitive information like credit card numbers and customer employment information as strictly as private health information. Anthem's data breach in March exposed the records of more than 80 million people, many of whom were not even Anthem customers.

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HIPAA Safeguards

HIPAA Data Security & Data Breaches

In being just a little over halfway through 2015, still, this year's Identity Theft Resource Center (ITRC) Data Breach Report reveals that 424 data breaches have already occurred as of July 14. This partial year's breaches have exposed more sensitive customer information than last year's breaches. Now is certainly a prime time for companies to review their security measures they take to prevent being the victim data breaches.

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The Giva Challenge: Giva Customers are Talking! Saint Elizabeth Health Care

Saint Elizabeth Health Care

With today's mobile workforce, the ability to access answers to important questions quickly is a must. Meghan M. Biro at Forbes says there is a "need to maintain a corporate culture supportive of - and with technical and communications systems in place - to enable remote employees to be successful."

Saint Elizabeth Health Care has long been a leader in incorporating technology to support new and innovative ways of delivering care, information and improvement of health care practices. Many of Saint Elizabeth's 6,500 employees work remotely providing health care services in clients' homes and other community settings.

Because of this, Saint Elizabeth has been an innovator in the private cloud and was the first health care organization in Canada to offer employees a full suite of applications in a private cloud over ten years ago. Saint Elizabeth was looking for the newest generation of IT service desk functionality and a long-term vendor partnership to respond to rapid organizational growth. Following an evaluation of other service desk vendors, the organization identified concerns that replacing the current IT service desk tools would be highly disruptive. In their search, they found Giva to be what they were looking for.

"Giva has provided Saint Elizabeth with a solution that makes extraordinary economic sense and has achieved a high ROI in a very short period of time. The organization was looking for a true cloud-based service with multi-tenancy to avoid the cost of dedicated servers," said David Burne, IT Leader.

Upon switching to Giva, Saint Elizabeth realized the following ongoing benefits:

  • 40% increase in productivity of the IT service desk team by using Giva reports and dashboards
  • 50% lower TCO (total cost of ownership) over a three year period
  • 90% reduction in the time required to configure/customize Giva
  • 100% application uptime using Giva nearly 24x7

According to David Burne, "Giva does not wait years or even months to launch new product improvements. The stream of improvements is ongoing. Giva is very proactive in that they take time to carefully listen to feedback. Saint Elizabeth has never worked with a vendor that listens and delivers as well as Giva. This is one of the key ways that Giva is very unique!"

Learn more about the benefits of Giva at Saint Elizabeth Case Study.

What is your challenge? Let Giva be your solution!

Giva Announces Outstanding Nursing Student Scholarship!

Giva Medical Scholarship

Giva's Corporate Outstanding Nursing Student Scholarship is for anyone currently enrolled in an accredited nursing program in the United States or Canada. This scholarship grant is aimed at assisting nursing students further their education.

$1000 scholarships will be awarded to students currently enrolled in an accredited nursing program in the United States or Canada who write thoughtful essays in answering the following questions:

How will you use your talents and education to make the world a better place for future generations? What are your career and personal goals and why?

The essay needs to be between 600-1000 words, and must be received by Giva no later than September 1st or March 1st of each year. A current resume must also be included with the essay. Giva will choose the scholarship winners and will award the scholarships by November 15th and May 15th of each year. Students can only apply once in any 12-month period.

For more information, please see visit our Giva Semi-Annual Outstanding Nursing Student Scholarship. Submit your application and essay today!

Giva Announces Excellence in Medicine Student Scholarship!

Giva Medical Scholarship

Giva has just announced its Corporate Excellence in Medicine Student Scholarship, which is for anyone currently enrolled in an accredited school of medicine in the United States or Canada. This scholarship grant is aimed at assisting medical students further their education.

$1000 scholarships will be awarded to students currently enrolled in an accredited school of medicine in the United States or Canada who write thoughtful essays in answering the following questions:

How will you use your talents and education to make the world a better place for future generations? What are your career and personal goals and why?

The essay needs to be between 600-1000 words, and must be received by Giva no later than September 1st or March 1st of each year. A current resume must also be included with the essay. Giva will choose the scholarship winners and will award the scholarships by November 15th and May 15th of each year. Students can only apply once in any 12-month period.

For more information, please see visit our Giva Semi-Annual Excellence in Medicine Student Scholarship. Submit your application and essay today!

 

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