A recurring theme with Giva software is the ease of use, from a customer perspective, known as the User Experience (UX), as is the case with any great software solution.

Customers buy software to solve a problem, or series of problems, whether that's to increase revenue, make operations more cost effective, do their taxes, or any number of other jobs that need doing.

Transforming the user experience from good to great is no accident. The key to creating a great, intuitive UX is an intimate knowledge of the way customers/users actually use the software.

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One of the top ways to promote self-improvement is through reading books. Often written by experts or those with knowledge in a particular field, they can be great resources when looking for fresh perspectives on existing or emerging technologies and trends. So, whether you're at work, at your local cafe, or home after a long day, kick back and relax by adding these technology-related books to your 2022 reading list.

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In a competitive business environment, it's more important than ever to keep customers happy. You need a proactive, customer-centric help desk and an in-depth and helpful knowledge base sitting alongside that.

Not only does this help customers when things go wrong, but it also makes it easier for them to use a product. Customers are happier when they can access everything they need without requiring assistance from a help desk.

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Now more than ever, data governance is crucial to effective management and decision-making within enterprise organizations. 

Data governance is a process and set of principles whereby a company manages data availability, security, integrity, and usability within systems, software, and databases.

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Intro (what is the "cloud" in data management)

Data in the cloud - it is probably a term you have heard before - but do you know what it means or its function? The cloud can be a confusing concept for those used to older technological practices like storing data on USB sticks and hard drives or printing and storing documents in a filing cabinet. While old-school forms of data management might work for you and your organization, the truth is, the world has moved on. According to data collected by Hosting Tribunal, 94% of enterprises already use a cloud service of some kind today, with that number only expected to continue growing. 

The cloud is the way of the present and the future. Storing data in the cloud is both more efficient and more secure. With so many individuals and enterprises already using some form of this technology, it is likely just a matter of time until you will need to ditch that USB stick or external hard drive for good. 

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An organization's business processes demonstrate its existence. Whether a company is a start-up or a worldwide corporation with several operating centers, efficient and painless business processes are essential to success. What methods do you use to understand business processes to help improve the efficiency and effectiveness of your operations? 

Enter the Business Process Map (BPM). Process mapping can aid in understanding a process from beginning to end.

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In April 2021, Colonial Pipeline, representing critical regional gas supply and fuel infrastructure, was severely disrupted by a ransomware attack. The company's billing and business infrastructure were targeted, resulting in a $4.4 million dollar ransom payment in bitcoin. The ripple effects of the attack caused panic buying and gas shortages in many states along the East Coast of the United States, not to mention dangerous chaos among residents. This all may have been avoided if the firm had adequate or stronger cybersecurity measures in place. This example, among many others, serves as a reminder that no one organization or person is safe from a potential cyber-attack. Oftentimes the best defense is being well-prepared for the inevitable.

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What is a Knowledge Base?

A Knowledge Base (KB) is a crucial part of knowledge management in any business. It is a collection of information that is organized and accessible to employees so they can find what they need on-demand. In this blog post, we will discuss the benefits of knowledge bases and how they can help improve IT management and online library services.

Benefits of Knowledge Management

The following are some primary knowledge management system benefits:

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The ITIL Guru sat at his desk, looking over the latest monthly IT performance summary. Since he was the Continuous Improvement Practice advisor, he tried to make sense of it. The phone rang.

"Good morning. How may I help you?"

"Hi, Guru. I am the new CIO, Bill. I met with the executive board today. After investing in an ITSM (IT Service Management) tool and ITIL 4 Foundation training, the board is concerned that our IT performance has not significantly improved. I understand that you came to our company with a lot of ITIL experience. Do you have any insights?"

"I was reviewing the performance summary when you called. You are right, and the reports do not show a significant change. There is only one reason for such an overall result. We have not fully embraced ITIL through roles and responsibilities."

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