Those working as mental health providers over the last decade have experienced a shift in how tools are used to help their practices. This is true for both large mental health facilities and solo practitioners. Electronic health record (EHR) tools along with electronic medical record (EMR) tools have made many processes easier for mental health professionals, whether they be behavioral health, therapy, counseling EHRs, or any number of mental health categories.

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When customers have a positive experience with a brand, when customer service is responsive and helpful, that influences 90% of buying and retention decisions, according to HubSpot research. 

HubSpot also found that 62% want to use email to communicate with businesses, while 42% prefer Live Chat, and 36% are happy with contact forms. 

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In January of 2022, Giva published an article about the Great Resignation, and halfway through 2022, we wonder what's next? Is the Great Resignation still happening? Is it changing, and, more importantly for our audience, how is it or will it affect jobs in the IT industry?

Employees in every sector are unsettled in a post-COVID-19-pandemic world. When you factor in the rising risk of a recession, higher inflation, food and gas prices, and other global and local sources of unrest, it's no wonder people are looking to change careers.

It has become known as the Great Resignation, and it appears the Great Resignation is here to stay for some time.

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Productivity metrics are a great way to measure how well your employees perform at work — but are they reliable every time?

You want to ensure your employees are thriving in their roles, and the best way to make sure that happens is to check on your employees' productivity scores. You might receive different results depending on how your employees work, but measuring productivity is always an excellent idea.

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Before the Affordable Care Act (ACA), addiction, drug and alcohol rehab, treatment, and recovery centers found patients through word of mouth. There weren't as many addiction-recovery practices, and marketing was more localized.

Patients were referred to treatment centers through those with professional relationships in the field – counselors, therapists, psychiatrists, hospitals, jails, the police, courts, and even churches.

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What's causing the recent influx of service tickets at your organization? Why are customers complaining about long wait times for a reply? Why are your customer service staff resigning regularly? Sometimes, persistent issues can be related to a product or service you offer. If you find yourself asking questions like this or fielding inquiries about faulty products with regularity, it might be time to conduct a root cause analysis. We'll dive deeper into what this process entails below, but it is important to determine problems beyond what they appear to be on the surface. 

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From fuel at the pumps to food at the grocery store, everything costs more these days. The reason? Inflation. According to data from the U.S. Labor Department and shared via the U.S. Inflation calculator, the country is experiencing an annual inflation rate of 8.3% for the 12 months leading up to April 2022. That is an astoundingly high number in comparison to previous years. In fact, it is the highest rate of inflation since 1982. The result? A trickle-down effect, meaning companies are incurring greater costs to bring in products, with these additional costs passed down to the consumer. 

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When customer service or success teams are managing hundreds or thousands of customer queries every day, a collaborative inbox can be an advantage.

Instead of emails going to individual customer service agents and managers, everyone shares the same inbox. Working together collaborating to solve customer problems is a big advantage.

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Virtual Private Networks (VPNs) were already popular amongst numerous organizations and sectors before the pandemic. Now, with remote and hybrid work so widespread, companies need to be even more conscious of the way they allow employees and contractors to access files and internal systems.  You may ask "Do VPN's really work?" Continue reading to find out.

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