Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Artificial Intelligence Sees Increased Investment

Artificial Intelligence (AI) Business & Thinking

As technology has developed, humans have been able to create machines that have the computing power to do incredible things. We can get from place to place using navigation applications such as Google Maps and Waze and track calorie consumption, sleeping habits and exercise efficiency with tools like the Fitbit. We can even start our cars remotely from our cell phones. All of these advancements in smartphone and Internet of Things technology have led tech advocates to the same question: What's the next big thing?

The answer could be artificial intelligence, or AI.

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The Internet of Things

Internet of Things

The Internet of Things is a system of computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers and the ability to transfer data over a network without the assistance of computers interacting with humans or other computers.

A "thing" in the Internet of Things (IoT) can be a person with an implanted electronic device, an animal with a transponder chip, a car fitted with technology that senses when a driver is exiting their lane, or any other object that can be assigned an IP address and has the ability to transfer data over a network.

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4 Keys for Integrating ITIL and the Cloud

ITIL & the Cloud

As businesses move to the cloud, IT Service Management (ITSM) tools within the cloud are becoming increasingly common. The IT Information Library (ITIL) best practice approach to ITSM does not currently target the cloud, but its best practice approach to service management has resonated throughout the cloud-based application industry. This approach allows organizations to use IT to realize business change, transformation, and growth. ITIL's principles have been implemented in efficient and cost effective cloud-based analytical software applications today, however, further updates are required to target the following specific areas:

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Applying Today’s Technological Landscape to ITIL

ITIL & Today's Technology

The technologies available to consumers and businesses are, undoubtedly, developing at a rapid pace. People have new demands when it comes to their technological needs. ITIL, the Information Technology Infrastructure Library, provides guidance for IT service providers on how to bring IT best practices and business needs together, giving companies the tools to approach many kinds of IT challenges. The capability of applying it to a variety of situations and vendors makes it a go-to resource for many service providers when looking towards solutions for complex business problems in both customer service and IT support. The last time that ITIL was updated, however, was in 2011. While it may not seem that long ago, the last five years have brought many changes in the technological landscape, and ITIL alone may not be the most effective way to find an answer.

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How Mobile Can Help Productivity in Hospitals

Healthcare & Hospital Mobile Technology Apps

Mobile applications have become a part of everyday life, from entertainment to organizational templates, but apps also have immeasurable potential to increase productivity in the workplace. Huffington Post recently published one of Giva's articles, "Using Mobile Applications to Increase Hospital Productivity," to increase awareness of how useful apps can be when they are put to work.

Hospitals are home to arguably the most fast-paced team of professionals because, when lives are in your hands, there is no room for hesitation or delay. If given the opportunity, mobile applications can drastically increase productivity in the hospital front office, back office, and in the Cloud while ensuring clear communication between doctors and patients.

The Benefits of Configuration Management

Software Configuration Management

Configuration Management, or Software Configuration Management, is the tracking and controlling of software changes in a system. Its purpose is to ensure consistency in performance, functionality, and design. In many ways, configuration management is analogous to the architectural framework of a house that sets the tone for the actual materials, such as lumber and windows. In this case, software configuration would be the framework that is intertwined with tools such as cloud computing and other forms of configuration management database, or CMDB for short.

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Pros, Cons & Reminders When Upgrading Your Operating System

Operating System Technology Update

The operating system (OS) in your device is as vital to it as your blood is to you. Without an OS, any device is essentially just a shell. Every new device that you buy comes with an OS, usually the latest version from the manufacturer you have selected. When you get the device, you get the OS. That is the good news. The question marks start appearing at the same time as the little pop-up window in the corner of your screen that tells you it is time to upgrade your OS. Here are some of the pros and cons of moving to the latest version of your OS.

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5 Steps for Building a CMDB

Data Configuration Management

A Configuration Management Database (CMDB) is used to keep track of the different parts of an IT environment. Generally, CMDBs are convenient for modeling potential changes in IT, identifying where problems are occurring within an IT environment, and providing transparency for a company's system in case of audits or legal issues. A CMDB is like a big map of an IT environment and there are many things to consider when building the database. For more information, you can read our previous blog post on How a CMDB is Helpful.

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How a CMDB is Helpful

Data Configuration Management

Those working in the business world or the IT field probably have a basic idea of what a Configuration Management Database (CMDB) is. Techopedia defines and explains what a CMDB is in detail here, but essentially a CMDB is collected data that concerns the IT infrastructure of a business or organization. A CMDB will store all the IT data, but how is that helpful?

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The Higher Education Help Desk and Its Expectations

University/College IT Help Desk Support

When students are considering potential universities, they are increasingly weighing and comparing each university's technology offerings. More so than ever, it is critically important for IT help desks to fully understand all the constituencies the university handles. For "traditional" and "nontraditional" students, the university IT help desk is essential and incredibly helpful when network or software issues arise. Also, faculty and academic researchers expect an IT help desk to be intelligent and capable.

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