Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Applying Today’s Technological Landscape to ITIL

ITIL & Today's Technology

The technologies available to consumers and businesses are, undoubtedly, developing at a rapid pace. People have new demands when it comes to their technological needs. ITIL, the Information Technology Infrastructure Library, provides guidance for IT service providers on how to bring IT best practices and business needs together, giving companies the tools to approach many kinds of IT challenges. The capability of applying it to a variety of situations and vendors makes it a go-to resource for many service providers when looking towards solutions for complex business problems in both customer service and IT support. The last time that ITIL was updated, however, was in 2011. While it may not seem that long ago, the last five years have brought many changes in the technological landscape, and ITIL alone may not be the most effective way to find an answer.

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How Mobile Can Help Productivity in Hospitals

Healthcare & Hospital Mobile Technology Apps

Mobile applications have become a part of everyday life, from entertainment to organizational templates, but apps also have immeasurable potential to increase productivity in the workplace. Huffington Post recently published one of Giva's articles, "Using Mobile Applications to Increase Hospital Productivity," to increase awareness of how useful apps can be when they are put to work.

Hospitals are home to arguably the most fast-paced team of professionals because, when lives are in your hands, there is no room for hesitation or delay. If given the opportunity, mobile applications can drastically increase productivity in the hospital front office, back office, and in the Cloud while ensuring clear communication between doctors and patients.

The Benefits of Configuration Management

Software Configuration Management

Configuration Management, or Software Configuration Management, is the tracking and controlling of software changes in a system. Its purpose is to ensure consistency in performance, functionality, and design. In many ways, configuration management is analogous to the architectural framework of a house that sets the tone for the actual materials, such as lumber and windows. In this case, software configuration would be the framework that is intertwined with tools such as cloud computing and other forms of configuration management database, or CMDB for short.

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Pros, Cons & Reminders When Upgrading Your Operating System

Operating System Technology Update

The operating system (OS) in your device is as vital to it as your blood is to you. Without an OS, any device is essentially just a shell. Every new device that you buy comes with an OS, usually the latest version from the manufacturer you have selected. When you get the device, you get the OS. That is the good news. The question marks start appearing at the same time as the little pop-up window in the corner of your screen that tells you it is time to upgrade your OS. Here are some of the pros and cons of moving to the latest version of your OS.

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5 Steps for Building a CMDB

Data Configuration Management

A Configuration Management Database (CMDB) is used to keep track of the different parts of an IT environment. Generally, CMDBs are convenient for modeling potential changes in IT, identifying where problems are occurring within an IT environment, and providing transparency for a company's system in case of audits or legal issues. A CMDB is like a big map of an IT environment and there are many things to consider when building the database. For more information, you can read our previous blog post on How a CMDB is Helpful.

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How a CMDB is Helpful

Data Configuration Management

Those working in the business world or the IT field probably have a basic idea of what a Configuration Management Database (CMDB) is. Techopedia defines and explains what a CMDB is in detail here, but essentially a CMDB is collected data that concerns the IT infrastructure of a business or organization. A CMDB will store all the IT data, but how is that helpful?

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The Higher Education Help Desk and Its Expectations

University/College IT Help Desk Support

When students are considering potential universities, they are increasingly weighing and comparing each university's technology offerings. More so than ever, it is critically important for IT help desks to fully understand all the constituencies the university handles. For "traditional" and "nontraditional" students, the university IT help desk is essential and incredibly helpful when network or software issues arise. Also, faculty and academic researchers expect an IT help desk to be intelligent and capable.

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Windows 10: “The Last Windows” Embraces Software as a Service

Microsoft Windows 10

The latest edition of Microsoft's Windows operating system brings back many features familiar to users of previous editions, such as the "Start" button interface that had been skipped over in Windows 8. In fact, Windows 10 could be described as one of the least radical redesigns of the operating system that holds the world's largest market share. With this in mind, it might be easy to overlook the new, very different direction Microsoft is taking its flagship product. Microsoft's most recent decision signals a movement away from software-as-a-product towards software-as-a-service.

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Top 10 Reasons to Purchase a Cloud Based Application vs. Building In House

Benefits of Cloud Based Applications

Here are the top 10 reasons to purchase a cloud-based application vs. building them in-house:

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3 Tips for Deploying Cloud-Based Software to Ensure Functionality & Maximize Advantages

Cloud-Based Software Strategic Planning

Making the switch to cloud Software as a Service (SaaS) can offer a variety of benefits, such as lower electrical bills and maintenance costs. Implemented properly, SaaS can be an inexpensive, flexible solution for your business. However, if hastily implemented, cloud-based software can leave your firm in a very difficult situation.

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