The ITIL® (IT Infrastructure Library®) compliant Cloud Giva eChangeManager™ is intuitive and easy-to-use and can be deployed in just days and requires only one hour of training.
Giva's robust, fast and painless reporting quickly measures IT team productivity resulting in faster and higher quality IT change management decision-making.
Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.


Creating, Approving, Implementing, and Closing RFCs

Take a tour of the standalone eChangeManager workflow and notifications.

Reporting on RFCs

Customizing RFC Layout

Giva is HIPAA Compliant!

Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's cloud help desk software meet the very strict HIPAA compliance regulations. Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.

Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers. A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.



Giva eChangeManager Features

  • Centralized IT change schedule
  • Best practices and IT Infrastructure Library (ITIL) compliant work flow process for routing IT changes
  • Customizable fields, screens, options, and business rules engines
  • Option to expedite routine changes
  • File attachments can be stored and linked to change records
  • Automatically notifies Change Manager and Change Advisory Board according to rules
  • Notifications to users via pager, email, cell phone, or PDA
  • Thirteen pre-defined, customizable reports offer easy access to IT change-related information
  • Seamless integration with Giva eHelpDesk™
  • ITIL-compliant



A 100 percent Web-native, ITIL-compliant change management solution, Giva eChangeManager:

  • Automates the submission, tracking and approval process for IT changes
  • Increases visibility into IT changes before implementation
  • Boosts cross-functional communication with real-time reporting
  • Increases employee productivity through higher infrastructure uptime
  • Enhances IT department productivity by providing automated workflow and escalation
  • Decreases support costs by lowering change-related failures
  • Reduces support calls by increasing the number of successful changes
  • Speeds business decisions by delivering accurate, real-time reports
  • Minimizes business risk by ensuring Sarbanes-Oxley regulatory compliance through audit trails of IT-related changes
  • Identifies opportunities for business process improvement by providing trend analysis reporting for successful and unsuccessful IT-related changes


IT Change Management and The Sarbanes-Oxley Act

The Sarbanes-Oxley Act (SOX) requires that management must accept responsibility for the effectiveness of internal controls, evaluate the effectiveness using suitable control criteria, support this evaluation with sufficient evidence, and retain independent auditors to attest to these controls.

SOX directly affects IT departments since they manage, perform changes, and provide documentation for corporate financial systems.

By providing a centralized record of incidents, requests for change (RFCs), and changes to financial systems, business applications, networks, and databases, The Giva change management software assists IT departments comply with the strict Sarbanes-Oxley requirements.