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Avoid Mistakes When Buying Any Software or Cloud Services

Guides & Insights Series on Buying Process
These guides help avoid mistakes that even the most experienced professionals make that cost a lot of time and money. Now, learn to approach the buying process in a much more rigorous and analytical manner.
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Featured Guides

Do Senior Leaders Have Pain Points? - IT Help Desk & Customer Service Software
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Explore Our IT Help Desk App
Money & Budgets - Are Funds Approved for IT Help Desk & Customer Service Software?
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Explore Our IT Help Desk App
Needs & Feature Requirements - IT Help Desk & Customer Service Software
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Explore Our IT Help Desk App

Additional Guides

IT Help Desk/ITSM Guides
Help Desk Best Practices - What Features and Functions You Should Look For in Help Desk Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery
Example Service Level Agreement (SLA) Template
Sample IT Service Management (ITSM) Request for Proposal (RFP)
Help Desk Staffing Models - Simple Analysis Can Save You Money
Unique 6-Method Approach: Is Your Help Desk Properly Staffed?
How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity. Is yours meeting the mark?
Knowledge Management Return On Investment (ROI) Overview
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 1
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 2
Tough Questions to Better Qualify Any Software or Cloud Vendor - Part 3
Service Desk Optimization: 40 to 80 in No Time Flat
The Value of Customer Surveys
Tired of the Same Old Song? Crank Up Your Help Desk ROI
Ultimate Guide to IT Technical Training of Non-Technical Employees
IT Service Management (ITSM) Voice of the Customer (VOC) Communications Strategies Proven Success Guide
The Complete Guide to Maximizing IT Change Management for Continuous Improvement
Considerations for Outsourcing: Service Desk - A guide to improving your Service Desk and Service Delivery performance through outsourcing
Save Money With Software-as-a-Service (SaaS)/Cloud Applications
Looking Beyond the Sticker Price - "What it really costs to operate a call tracking system"
How to Successfully Implement & the Benefits of Customer Logging of Service Requests
Giva ChangeManager ITIL Compliant Workflow Approval Process and Automated Notifications
What Are Giva License Options? How Do They Work?
Ten Ways IT Infrastructure Library® (ITIL®) Can Improve Information Security
Interview Question and Answers for Any Job Candidate
Quick Start Guide - Giva Service Management Suite™
Help Desk Glossary of Terms
IT Change Management Glossary of Terms
The Ultimate Guide to IT Disaster Recovery Planning (IT DR)
Giva HIPAA Compliance Documentation
Reasons to Keep Change Management in a HIPAA Compliant Cloud
Important Questions to Ask When Negotiating Software License Agreements
How Does the Cybersecurity Information Sharing Act (CISA) Impact the Hospital and Healthcare Industry
How Can IT Infrastructure Library (ITIL) Improve Information Security
Healthcare Industry Best Practices for Cloud Security and Transparency
Healthcare Data Breaches on the Rise - Implications and Solutions
Customer Escalations - Why You Should Reward Customers Who Complain
Common Challenges for Private and Public Cloud Environments
A Step-by-Step Guide to Choosing Help Desk Software
13 Ways to Develop Your Company's Help Desk Best Practices
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