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How ITIL Implementation Can Benefit Your Company

HowITIL Implementation Can Benefit Your Company

The Information Technology Infrastructure Library (ITIL) is an internationally accepted set of ITSM best practices. Businesses of different sizes and across all industries can implement ITIL to better their software management methods in a way that aligns with their core objectives. These practices educate organizations on how to use and manage their software to best suit their needs. Listed below are four advantages from which your business can benefit, if you apply the ITIL framework:

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5 Key Changes Made to the NIST Cybersecurity Framework V1.1

5 Key Changes Made to the NIST Cybersecurity Framework V1.1

(Image source: Security Affairs.co)

In 2014, the National Institute of Standards and Technology (NIST) created a Cybersecurity Framework (CSF) that guides organizations in their journey towards developing secure computer systems. It sets a flexible foundation that all businesses can follow and sculpt to their needs. For this reason, it is extremely successful and is employed by a large number of organizations.

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4 Important Discoveries in Verizon's 2019 Data Breach Report

4 Important Discoveries in Verizons 2019 Data Breach Report

Recently, Verizon released the 2019 Data Breach Investigations Report (DBIR), a study that aims to raise awareness on the changing data security threat landscape and provide actionable advice based on the results. The report's main focus is on classifying international threats based on types of threat actions and threat actors that are common in data breaches.

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3 Vulnerable Areas Where Healthcare Security is Still Lacking

3 Vulnerable Areas Where Healthcare Security is Still Lacking

The multichannel nature of healthcare today has made it susceptible to both physical and virtual forms of attack. While cybersecurity is increasingly becoming a major concern for healthcare entities, there are many areas of weaknesses that have yet to be taken care of. They include:

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The Latest HIPAA Updates for 2019

The Latest HIPAA Updates for 2019

The direction in which the government and healthcare providers are heading with regard to HIPAA and data security is becoming more clear. It has been approximately five years since the last major HIPAA update and while some believe that this is because HIPAA does not require any drastic amendments, others expect that the Department of Health and Human Services (HHS) will finally embrace a range of new changes.

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6 Legal Updates Affecting Healthcare Security in 2019/2020

6 Legal Updates Affecting Healthcare Security in 2019 2020

In recent months, a large number of states have sought to improve their healthcare security in various ways. Each of the following amendments and laws that have been passed tackles a different aspect of personal information protection including PHI and other sensitive data. But the list below is not only limited to the laws themselves, rather it includes any precedents that may have a significant effect on how healthcare is dealt with in the future.

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6 Upcoming Customer Service Events in the US for 2019

6 Upcoming Customer Service Events in the US for 2019

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events in 2019 have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2019.

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Healthcare Data Access Regulation: How Organizations are Encouraging Employee Error

Healthcare Data Access Regulation How Organizations are Encouraging Employee Error

Over the last few months, organizations have witnessed a whirlwind of new cyber attacks and breaches. Healthcare providers have long blamed most breaches on employee error and negligence, with various studies and reports revealing that the majority of healthcare breaches are a result of internal actors. And while this may be partially true, the fact remains that many organizations contribute to the problem themselves. Not through a lack of training or resources, but through a lack of proper data access regulation.

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5 Types of Help Desk: Which is Right For You?

5 Types of Help Desk: Which is Right For You

Help desks are typically grouped according to their form of deployment, the size of a client's business and whether the software's source code is accessible and easy to alter. When searching for the perfect help desk, you must take these elements into consideration. The following is an explanation of the five main types of help desk software currently on the market.

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4 Proven Ways to Achieve Proactive Customer Service

4 Proven Ways to Achieve Proactive Customer Service

Proactivity in customer service is an efficient way of cementing customer loyalty while simultaneously decreasing service calls and ticket traffic by solving problems before they even come into existence. It does not necessarily mean anticipating your customer's every move. Rather it consists of predicting their needs and issues, while proactively providing them with solutions. Proactivity in customer service can be achieved by:

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