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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

What is Supply Chain Cyber Security: How to Protect From Attacks

Supply Chain Cyber Security

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Supply chains are networks between an organization and others who provide materials or products eventually destined for a consumer. A supply chain can be complex. Besides physical resources, it can also handle things like digital information, entities, and even people. Depending on the size of a particular organization, they can have entire teams dedicated to overseeing a supply chain. It can be a vital component to the operation of any business.

Why is supply chain security important? If there is no product, there is no business. Disruptions to the supply chain can cripple an organization. Not only do they need to be concerned about their suppliers, but they also need to guard their systems. Supply chain cyber attacks can fracture lines of communication, records of transactions, inventory, and forecasting for the future. Cyber criminals have found supply chains to be a source of valuable information about an organization's current or future plans, as well as being a source for general confidential information not intended for outsiders. If you work with your organization's supply chain, how can you protect yourself? How can you ensure business runs to forecast? We have some tips for staying safe and operational.

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Stages of the Customer Journey: What is Customer Experience vs Customer Service vs Customer Support

Customer Journey Help

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A customer walks into a business or starts using an online service. At this point, customer service may not even be necessary. However, there are specific points in the customer journey when customer experience knowledge is required versus customer service skills versus customer support expertise.

A customer journey is the sequence of customer events that take place throughout the customer-business relationship, which typically include customer acquisition, purchasing, usage, and renewal. But what are the support stages of the customer journey? When do I need customer support instead of customer service? When should customer service take over from customer support? These are important questions for you to consider before you invest in any of the services.

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What is Conversational AI & How It's Changing the Customer Support Game

Conversational AI

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Conversational AI definition

We can define Conversational AI as a program built by using artificial intelligence to replace a human-like conversation with a machine so that the program can help a human end-user in resolving queries and perform various functions. Customer service AI has proved convenient, consistent, and available to assist a human in all walks of life.

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A Guide to Four Major Cloud Innovations: What is Mobile, Green, Edge & Distributed Computing

Cloud Computing Technology Innovations

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At the forefront, most people understand cloud computing as delivering services, such as servers & storage without owning their own physical infrastructure. Its qualities include being secure, reliable, on-demand, and on the go. It is used in sectors across the board, including government, healthcare, and education. Cloud technology is forward-thinking, and it is the way of the future. Still not convinced? Data sourced by Hosting Tribunal says that this popular technology is only going to keep growing. They state that public cloud infrastructure will grow by 35% in 2021 and by 2025, the amount of data stored in cloud data centers will be over 100 zettabytes. Yes, you read that correctly, that's 100,000,000,000,000,000,000,000 bytes!

As technology develops more generally, so does the cloud. Over the last few years, innovations in cloud computing have introduced us to mobile, edge, green, and distributed cloud computing. What makes them different from a standard cloud setup? Which one is ideal for your organization? We understand you have many questions, and with so many options, it is easy to be overwhelmed. We want to help to make the difference between these cloud computing innovations more clear.

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Blockchain Medical Records: Taking EHR/EMR Technology & Security to the Next Level

Blockchain in Medical Records EMR/EHR

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Blockchain provides healthcare organizations and their patients with an alternative method for storing, viewing, and sharing electronic medical or health records (EMR/EHR). Blockchain is a secure digital ledger that is decentralized and usually doesn't have a singular authority. It allows a community, in this case, healthcare providers and patients, to record transactions onto a shared ledger. Each record is known as a transaction, and once a transaction is published, it cannot be changed. 

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What is Blockchain Technology in Healthcare: Uses, Benefits, Risks & the Future

Blockchain in Healthcare

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Blockchain technology is changing the way information is stored, shared and viewed. What is Blockchain in healthcare? As described in a Deloitte report, it is a, "shared, immutable record of peer-to-peer transactions built from linked transaction blocks and stored in a digital ledger. Blockchain relies on established cryptographic techniques to allow each participant in a network to interact (e.g. store, exchange, and view information), without preexisting trust between the parties. In a blockchain system, there is no central authority; instead, transaction records are stored and distributed across all network participants."

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Automated Information Systems (AIS) - All You Need to Know

Automated Information Systems (AIS)

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What is an Automated Information System (AIS)?

You may not know a lot about AIS, but it can help your business. Automated Information Systems (AIS) are computer-based collections of data and software that use the input of various resources to automate the management of operations and information, creating useful output that can help a company make strategic decisions. AIS is a compilation of hardware, software, or both to automate communication, documentation, reporting, processing, and storing information, and typically has a front-end interface where a user interacts with the system, a back-end database or a similar mechanism for storing items such as management reports, real-time transaction processing feeds from other systems, and middleware logic used to tie it all together.

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What Is Conversational Commerce and How It Can Turn Customers Into Brand Ambassadors

Conversational Commerce

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Imagine owning a physical store without a salesperson to answer questions or recommend products that are trending or are best for your customers. Your customers are all alone trying to figure out what to buy from a range of products, which all appear good. Confused and frustrated, they end up buying outdated products or leave the store purchasing nothing.

The same is the case with most e-commerce stores today. The store appears "lifeless", with no representative to interact with, no agent to suggest trending products or resolve queries. The customer might open a support ticket but finds out that the wait time is very long. They are bombarded with lists of "product suggestions" or "similar products", which are not relevant to their interest. Not able to find what they were looking for, your potential customer leaves your online store, possibly never to return. This obviously can have a negative impact on business.

To resolve this problem, companies are adopting a new form of online commerce that provides a personalized experience to potential customers, by interacting with them along the various stages of the sales funnel. This concept is called Conversational Commerce.

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What is EUC? Everything You Need to Know About End-User Computing Made Simple

End User Computing

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With the rise of mobile commerce, companies need to constantly accommodate customer demands to ensure their business is keeping up with technological advancements. It is not enough to have a website to sell services and products. In fact, it is expected that by the end of 2021, mobile commerce sales will reach $3.56 trillion. This has multiplied 3.5 times since 2016. In a study completed by Dynamic Yield, three out of four consumers answered that they prefer using their mobile to make purchases to save time. As a business, you must ensure you are able to reduce the barrier to purchase for your customers. Customer-facing applications have become a norm in EUC, which stands for "End-User Computing".

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Information Technology (IT) Industry Analysis & Overview

Information Technology Industsry Analysis Overview

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Today, you would be hard-pressed to find an industry that does not rely on technology, whether directly or indirectly. From healthcare to retail and everything in-between technology is used to gather, share, monitor, and create.

Though similar technologies appear across different industries, they often serve alternative purposes. Similarly, however, technology is designed to streamline day-to-day processes. Although, some may argue that it has complicated things further!

Are you interested about the role of IT across industries? Get ready for 'IT education' as we explore various components of tech uptake across the information technology sector.

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