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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Importance of HIPAA Compliance

The Imporance of HIPAA Compliance Data Security

Presence Health, a healthcare network based in Illinois, earlier in 2017 acceded to pay a $475,000 fine after not reporting a breach of unsecured protected health information in a timely fashion. Officials of the Office for Civil Rights (OCR) are noting that the length of time it took Presence to report the breach was not in accordance with HIPAA standards. This action represents the first HIPAA enforcement by the OCR on a healthcare provider for lack of timely notification of a breach.

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Cyber Attacks on Canadian Businesses Rising

Canada Cyber Security

Cyber attacks are bad news for both business owners and consumers alike. It has become a serious problem for many Canadian businesses, as attacks of this nature are on the rise for the third straight year. In specific, instances of ransomware, malware and botnet attacks were expected to increase in 2017.

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How to Use Software Development to Improve Customer Service

Improve Customer Service with Agile Software Development

If you are a software vendor, have you fully explored ways to better serve your customers? If not, the Agile software development process may revolutionize your approach to customer service.

In his recent Capterra article Improve your Customer Experience with Agile Software Development, Giva founder, Ron Avignone, explains how utilizing the Agile method has changed and vastly improved the way Giva engages with its customers. He shares personal experiences, tips, anecdotes and recommendations as to how a company can provide better customer service utilizing the Agile method. Some of the recommendations may surprise you but are proven methods to bring even more satisfaction and loyalty from your customers.

Capterra Top 20 List Recognizes Giva's Cloud HIPAA Help Desk & Customer Service Software

Giva HIPAA Cloud Help Desk & Customer Service Software

Capterra, offering the most comprehensive list of software solutions on the web, has named Giva eHelpDesk in the Top 20 Most Affordable Help Desk Software solutions.

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6 Important Considerations for Cloud Service Level Agreements (SLA)

Cloud Service Level Agreements

When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.

The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:

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3 Factors Aiding Healthcare Cyber Attackers

Healthcare Cyber Crime

Healthcare providers and organizations are investing in cybersecurity with the growing pervasiveness and sophistication of cyber crime. Cyber criminality is becoming both more anonymous and more lucrative, opening the market for hackers and other cyber criminals to prey on healthcare providers. Despite the healthcare industry estimated to spend $65 billion on cyber security through 2021, cyberattacks are expected to quadruple by the year 2020. Regardless of financial precaution, cyber criminals are being aided by certain factors the healthcare industry has yet to remedy:

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5 of the Biggest Threats Facing Healthcare Cyber Security

Healthcare Cyber Security Threats

With cyber attacks on healthcare becoming more sophisticated and pervasive, it is increasingly clear healthcare providers have insufficient and outdated approaches to security. Digital security utilized by most healthcare providers functions by protecting against individual and immediate attacks, instead of being a universal, extensive strategy. For healthcare providers, tending to and caring for ill patients is the top priority, so any breach of data or any C-Suite member becoming compromised would result in total calamity for healthcare centers and their patients.

The following are five of the biggest threats facing healthcare cyber security:

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5 Ways to Become More Customer Centric

Customer First Customer Service

In strong customer-centric strategies, the customer is the business. So much so, that everything is molded into form through the buyer's perspective. It is as if the customer himself is creating the product or service for his own benefit. Listed below are five tips and tricks that can help businesses develop their customer-centric strategies:

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Giva Introduces New Pricing Options

Giva Cloud Help Desk & Customer Service Software Pricing

Giva is pleased to announce three new product Editions and related pricing. Giva now offers more options to custom fit your needs with the introduction of Team, Business and Professional Edition pricing.

All three Editions include all of Giva's modules with rich features and functionality:

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4 Reasons Why It is Important to Have Secure Business Associates

HIPAA Business Associates Data Security

The number of breaches of unsecured protected health information (PHI) on record in the United States is over 2000 and counting. Significantly, these records only cover breaches affecting 500 or more individuals. One can only wonder how many more breaches have occurred on a smaller scale. The types of breaches range from theft and hacking, to improper disposal and unauthorized access as a result of negligence. Such incidents can be avoided if covered entities (companies involved in healthcare) ensure that all of their business associates are secured. There are many reasons why it is important to have secure business associates. Being aware of these reasons may prompt covered entities to take the necessary measures to protect their clientele's information:

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