12 Top Call Center Outsourcing Companies for 2026
Call center outsourcing continues to be an important strategy for companies that want dependable phone support without building and managing their own in-house team. Outsourcing gives organizations a way to stay responsive and control costs at the same time.
The call center outsourcing industry has grown quickly as customer expectations have risen and more businesses now need phone support available across several time zones. At the same time, providers have expanded their services, offering trained agents, stronger quality programs, and flexible models that can scale with changing demand.
In our updated 2026 list, we've included a mix of call center outsourcing companies that can support different sizes of organizations, from small businesses that need flexible, on-demand agents to large enterprises that require global coverage and multilingual phone support. The goal is to give you a clear view of reliable partners across the full range of service needs.
What Is Call Center Outsourcing?
Call center outsourcing is when a company hires an external provider to handle phone-based customer support, service inquiries, order assistance, or outbound calling on its behalf. Instead of staffing and managing an in-house call center, businesses rely on trained agents from an outsourcing partner who can take calls, resolve issues, and represent the brand.
Outsourced call centers can support a wide range of needs, including customer care, technical help, sales follow-up, appointment scheduling, and after-hours coverage. Many providers also offer multilingual agents and extended operating hours, which helps companies stay accessible without needing a large internal team.
For many organizations, outsourcing is a practical way to improve response times, manage call volume changes, and reduce operational costs while still giving customers a reliable service experience.
Why Outsource Your Call Center Operations
Outsourcing call center operations helps companies stay responsive without the cost and complexity of running their own phone support teams. It gives organizations access to trained agents, established quality processes, and extended operating hours that may be difficult to maintain internally.
Many businesses outsource because call volumes change throughout the year. A partner can scale up or down quickly, which keeps service levels steady without constant hiring.
Outsourcing also makes it easier to support customers in different time zones or languages, which is important as more companies serve national and global audiences.
Outsourced call centers often bring specialized experience as well, such as technical troubleshooting, sales support, or compliant handling for regulated industries. For many organizations, this combination of flexibility, expertise, and predictable costs makes outsourcing a practical way to provide reliable phone support.
Top 12 Call Center Outsource Companies for 2026
Here are 12 of the top, most trusted call center outsourcing companies, for all sizes of businesses and support needs:
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TP (formerly Teleperformance)
TP is one of the largest call center outsourcing companies in the world. They continue to provide large-scale inbound and outbound call handling, technical support, phone-based customer care, and multilingual voice operations.
While the company has expanded into digital CX and automation, traditional call center services remain a core part of their business. Their global footprint and long history make them a strong choice for organizations that need reliable, consistent phone support across different regions and time zones.
Pros
- Large global delivery network with thousands of call center agents
- Strong inbound and outbound voice support across many industries
- Multilingual call center coverage for companies operating in several markets
- Deep experience with regulated industries, including finance and healthcare
- Ability to support high-volume call programs with long operating hours
Cons
- Best suited for organizations with steady or high call volumes
- Smaller businesses may find the size and structure of their programs more than they need
Business Types Well-Suited For
- Large companies with global customers
- Organizations needing multilingual or round-the-clock phone support
- Brands in regulated industries with strict compliance needs
- Enterprises expanding into new regions that require local voice support
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Foundever
Foundever s a large global call center outsourcing provider offering inbound and outbound phone support, technical assistance, customer care, and multilingual contact center operations. Formed from the merger of Sitel Group and SYKES, the company now supports brands in many industries and operates in dozens of countries.
Their size and experience make them a strong fit for organizations that need stable call center coverage, multilingual agents, and support across several regions.
Pros
- Large global workforce with broad language coverage
- Strong experience managing high-volume inbound and outbound call programs
- Offers industry-specific call handling for sectors like financial services, healthcare, telecom, retail, and technology
- Established quality assurance and training programs for phone-based support
- Holds well-known security and compliance certifications
Cons
- Usually designed for mid-size and large companies with higher call volumes
- Smaller businesses may find the scale of their services more than they need
Business Types Well-Suited For
- Mid-size and enterprise companies needing multilingual call center operations
- Brands with high call volumes or seasonal spikes
- Organizations in regulated industries
- Companies supporting customers across several countries or time zones
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Concentrix
Concentrix is a global customer experience and business process outsourcing company that continues to offer large-scale call center services alongside digital and AI-enabled support. Their call center operations include inbound and outbound phone support, technical assistance, multilingual voice services, and specialized programs for many industries.
Even though the company has broadened its offerings over the years, traditional call center outsourcing remains a core part of its service mix, especially for organizations that need large teams, consistent coverage, and support across several regions.
Pros
- Strong global delivery network with the ability to support voice operations in many languages
- Experience handling complex, high-volume inbound and outbound call programs
- Wide range of industry-specific support, including finance, healthcare, telecom, retail, travel, and technology
- Mature quality, training, and performance management processes
- Can combine phone support with digital channels when needed
Cons
- Works best for mid-size and enterprise companies with steady or high call volumes
- Smaller organizations may find the required scale or structure higher than they need
Business Types Well-Suited For
- Mid-size and enterprise organizations with global customer bases
- Industries needing multilingual or regulated call handling
- Companies looking for both phone support and the option to blend in digital channels
- Brands with high call volumes or complex support requirements
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HGS (Hinduja Global Solutions)
HGS is a global outsourcing provider that offers a strong mix of inbound and outbound call center services, customer care, technical support, and multilingual voice operations.
Although the company has expanded into digital CX and automation, its call center outsourcing services remain a major part of its business. HGS runs phone-based support programs for many industries and offers both onshore and offshore delivery options, which makes it flexible for organizations with different cost and service needs.
Pros
- Wide range of call center services, including customer care, technical support, sales, and specialized phone handling
- Global delivery centers with multilingual voice support
- Experience across many industries such as healthcare, banking, telecom, retail, insurance, and consumer services
- Uses quality monitoring, training programs, and standardized processes to support reliable performance
- Offers both onshore and offshore call center teams for different budget levels
Cons
- Some programs may have minimum volume levels, which can make it less ideal for very small companies
- Larger organizational structure may feel more complex than what smaller teams expect
Business Types Well-Suited For
- Mid-size to enterprise organizations needing scalable phone support
- Companies wanting a mix of onshore and offshore call center options
- Businesses in industries that require consistent, high-volume voice support
- Organizations that want a partner with both traditional call center capabilities and optional digital support
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Alorica
Alorica is a well-known call center outsourcing provider with a large presence in the United States and several international locations. They offer a full range of inbound and outbound call handling, customer care, collections, sales support, and technical assistance.
While they also provide digital solutions and automation tools, traditional phone-based support remains a major part of their services. Alorica is often chosen by companies that want strong voice operations with flexible delivery options, including onshore, nearshore, and offshore teams.
Pros
- Strong experience with phone-based customer service, technical support, and customer retention
- Large global delivery network with onshore, nearshore, and offshore call center options
- Broad industry support, including retail, healthcare, financial services, telecom, and consumer products
- Mature training, quality management, and performance monitoring processes
- Known for handling both high-volume inbound programs and specialized outbound work
Cons
- Often a better fit for mid-size and larger companies with steady call volumes
- Smaller organizations may find the structure and onboarding process more involved than necessary
Business Types Well-Suited For
- Mid-size and enterprise companies needing consistent inbound or outbound call handling
- Brands with nationwide or global customer bases
- Organizations wanting flexible delivery models (onshore, nearshore, offshore)
- Companies with high call volumes or specialized voice support needs
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iQor
iQor is a global business process outsourcing company with a strong focus on phone-based customer care, technical support, and product service programs. Call center operations remain a major part of their business, with agents handling inbound and outbound calls, troubleshooting, retention efforts, and customer account support.
iQor is known for its work in electronics, technology, retail, telecom, and consumer products, where reliable voice support is often essential. They offer both onshore and offshore delivery models, giving companies flexibility based on budget and service needs.
Pros
- Strong background in technical and product-focused call center support
- Handles a wide range of inbound and outbound phone programs
- Delivery centers in several regions, offering multilingual and 24/7 voice support
- Experience across technology, electronics, telecom, retail, and consumer goods
- Structured training and performance programs designed for phone-heavy support needs
Cons
- Often better suited for companies with ongoing call volume rather than very small programs
- The onboarding and operational setup may feel more structured than what small businesses expect
Business Types Well-Suited For
- Mid-size and enterprise companies with steady call volumes
- Brands that offer physical products and need strong phone-based technical support
- Technology, telecom, and consumer electronics companies
- Organizations needing multilingual voice support or follow-the-sun coverage
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Global Response
Global Response is a U.S.-based call center outsourcing provider known for high-quality customer care, technical support, and industry-specific phone handling. They offer inbound and outbound call center services, multilingual support, and compliance-focused programs for sectors that handle sensitive information.
They also support digital channels, but their core strength remains reliable voice operations backed by trained agents and strong security standards, including PCI and HIPAA capabilities.
Pros
- Strong focus on inbound and outbound phone support with dedicated call center teams
- PCI-compliant and able to meet strict security and privacy requirements
- HIPAA-capable environment makes them a good fit for healthcare and wellness brands
- Experience serving regulated and complex industries, including finance, healthcare, retail, and education
- U.S.-based teams with multilingual options
Cons
- Often a better match for companies with steady call volumes
- Pricing may be higher than offshore alternatives because of U.S.-based delivery
Business Types Well-Suited For
- Companies needing secure and compliant phone-based support
- Healthcare, financial services, retail, and education organizations
- Brands wanting U.S.-based call center agents
- Organizations that prefer a partner with strong quality control and industry specialization
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Five Star Call Centers
Five Star Call Centers is a U.S.-based outsourcing provider with more than 35 years of experience delivering inbound and outbound call center services. They support customer care, order processing, technical support, and specialized phone programs for many industries.
As with others, they also offer digital channels. However, their core strength is dependable phone support delivered by trained agents across several U.S. locations. They are known for being approachable and flexible, which makes them a strong option for mid-market companies and growing businesses that want a partner with hands-on support.
Pros
- Long history of providing call center outsourcing with experienced U.S.-based teams
- Offers a full range of inbound and outbound phone services
- Strong support for technical troubleshooting, order management, and customer care
- Works well with companies needing customized call handling for their industry
- Good option for businesses that want a partner with a high-touch service approach
Cons
- U.S.-based delivery can be more expensive compared to offshore alternatives
- May not be the best fit for companies that need large-scale, global coverage
Business Types Well-Suited For
- Mid-market companies needing steady inbound or outbound phone support
- Organizations wanting U.S.-based call center agents
- Brands in retail, hospitality, healthcare, or consumer services
- Businesses that value a partner offering hands-on, customized support
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TeleDirect
TeleDirect is a U.S.-based call center outsourcing provider offering 24/7 inbound and outbound phone support, lead response, customer care, and specialized call handling. They have been in business for more than 60 years and remain focused on dependable phone-based services supported by trained agents.
TeleDirect is known for its flexible pay-as-you-go model, which allows companies to scale up or down without long-term commitments. This makes them a strong choice for organizations that want U.S.-based call center support with predictable costs.
Pros
- Wide range of inbound and outbound call center services
- U.S.-based agents and multilingual support options
- Pay-as-you-go pricing with rollover minutes offers flexibility
- No long-term contracts, which helps businesses manage changing call volumes
- Strong experience across many industries, including healthcare, financial services, retail, and technology
Cons
- Pay-as-you-go costs can rise during high-volume months
- U.S.-based delivery may be more expensive than offshore call centers
Business Types Well-Suited For
- Small and mid-size companies needing flexible call center support
- Organizations that want U.S.-based agents without long-term contracts
- Businesses with seasonal or fluctuating call volumes
- Brands in healthcare, insurance, financial services, retail, and professional services
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1840 and Company
1840 and Company is a global outsourcing provider offering call center support through a mix of managed teams and outsourced staffing. They provide inbound and outbound phone services, customer care, sales support, and technical assistance.
With delivery centers in India, the Philippines, and other regions, they offer a range of cost options that work well for companies that want affordable and scalable voice support. Even with also providing hiring and recruiting services, call center outsourcing remains one of their core offerings.
Pros
- Access to global call center agents at competitive rates
- Flexible support models, including full-time agents and scalable teams
- Experience with inbound and outbound call handling, customer care, and sales
- Coverage across several industries, including healthcare, retail, finance, and telecom
- Ability to scale quickly when call volumes increase
Cons
- Some services use a recruitment-style model, which may feel different from a traditional fully managed call center
- May not offer the same level of in-house structure or depth as larger call center providers
Business Types Well-Suited For
- Small and mid-size organizations looking for cost-effective voice support
- Companies needing outsourced call handling without long-term commitments
- Businesses that want offshore call center options in India or the Philippines
- Brands with fluctuating call volumes or project-based needs
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Working Solutions
Working Solutions is a U.S.-based outsourcing provider offering flexible inbound and outbound call center services through a large network of virtual agents. They have been in the industry for more than 25 years and continue to support companies that need high-quality phone-based customer care, sales support, order processing, and service inquiries.
Their remote model allows them to scale quickly during seasonal peaks and deliver coverage without the limitations of a traditional physical call center. This makes them a strong fit for organizations that want dependable phone support with flexibility built in.
Pros
- Large network of experienced U.S.-based virtual call center agents
- Strong focus on inbound phone support, including customer care and service inquiries
- Scalable model that works well for seasonal or fast-growing programs
- Supports multiple industries such as retail, healthcare, travel, and consumer services
- Quality monitoring and training programs support consistent call handling
Cons
- Virtual model may feel less traditional for companies that want a physical call center environment
- U.S.-based support can be more expensive than offshore options
Business Types Well-Suited For
- Small and mid-size organizations wanting U.S.-based inbound call center support
- Companies with seasonal or fluctuating call volumes
- Brands in retail, travel, healthcare, or consumer services
- Businesses that need quick ramp-up for phone-based programs
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LiveOps
LiveOps is a virtual call center outsourcing provider that uses a large network of remote U.S.-based agents to deliver inbound and outbound phone support. Instead of operating traditional physical call centers, LiveOps runs a distributed model that lets companies scale up quickly during busy periods or seasonal spikes.
They support customer care, order support, service inquiries, and basic sales programs. Their flexible setup makes them a strong option for organizations that want reliable phone support without committing to a full brick-and-mortar call center model.
Pros
- Large network of experienced remote agents across the U.S.
- Strong focus on inbound voice support for customer care and order handling
- Can scale rapidly when call volumes increase
- Flexible engagement model works well for programs with variable demand
- Good fit for retail, healthcare, insurance, and consumer services
Cons
- Remote contractor model may feel less structured than traditional call centers
- Not always ideal for companies that need tightly controlled or highly specialized phone support
Business Types Well-Suited For
- Small and mid-size companies needing flexible inbound call center support
- Brands with seasonal or unpredictable call volume
- Retail, healthcare, insurance, and consumer service organizations
- Businesses that want U.S.-based phone support without a long-term commitment
Key Takeaways: Call Center Outsourcing for Streamlined Organizations
Call center outsourcing remains a reliable way for organizations to provide fast, consistent phone support without taking on the resources of staffing and managing an in-house team. The providers in this list offer a wide range of options, from large global call centers to flexible virtual teams, so companies of different sizes can find a partner that fits their needs. Whether you need multilingual support, extended operating hours, or help handling seasonal spikes, the right outsourcing partner can improve service levels while keeping costs predictable.
As customer expectations continue to rise in 2026, having a dependable call center solution in place can make a meaningful difference in the service experience your customers receive.
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